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Files disappearing (3 posts)

  • Started 8 years ago by Tallbroad
  • Latest reply 8 years ago from Tallbroad
  • Tallbroad Member

    I have spent two days troubleshooting a website for a client and just realized that the images I have been uploading to the server have disappeared the next time I access this folder.
    While I realize this is likely a server issue, thought I'd start here and see if anyone has experienced a similar issue or may have a suggestion.
    Thanks!

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    That is almost certainly a server problem. Some servers, when you are out of space in your account (or in this case, when the client is out of space in their account), let you upload files, but then delete the files immediately after they've been uploaded, to bring the account back under its space limit. So I'd suggest the first thing to check would be to see if you're out of space in the client's account (and then either delete files or see if you can get more space, if you are). If that doesn't turn out to be the case, probably the next thing to do is contact the people who run the server to see if they can tell you what's going on.

    Please let us know if you have further questions after looking into those two things.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Tallbroad Member

    Scott,
    Space on the client server was indeed the issue. First time I have ever encountered that...now I'm smarter thanks to you. The issue has been resolved.
    Thanks for you help!

    Posted 8 years ago #

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