Fetch Softworks

Files not properly recognized (4 posts)

• Started 14 years ago by pahiker
• Latest reply 14 years ago from Scott McGuire

• pahiker Member

  When I try to upload or download a site automatically many files are not being handled properly. PNG files are handled as text (if the default is text), pl files are handled as images if that is the default, and some special types (tmp) are not recognized at all.

  Is there a way to modify fetch to handle the files as they need to be?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Which version of Fetch are you using? If you are not using Fetch 5, you might want to consider upgrading to it, as it has better handling of file types automatically.

  Generally it's best to set both Fetch's Upload Format and Download Mode to "Automatic" and leave it in that setting. It will almost always do the correct thing. PNG files should be treated as binary files, and pl files should be treated as text.

  For the special file types, you can tell Fetch which program they belong to. See the Changing the application a file opens with topic in Fetch Help, or click the link here. (These instructions apply only to Fetch 5.)

  If you are using the Automatic upload format and download mode and the latest version of Fetch and still experiencing problems, let us know and we'll try to figure out what is going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• pahiker Member

  That worked for downloads, but there is still a problem with uploads. Files that end in .cgi, .tml, are uploading as archives. I have to manually change the format to text and upload each file individually.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  When Fetch uploads files as archives, that means that Fetch found special Macintosh information (in technical terms, resource forks) that it thought needed preserving when uploading the files. If the files were not uploaded as archives, that special Macintosh information would be lost because FTP servers do not normally preserve that information.

  However, since you are uploading files that work just fine as text files, it sounds like Fetch is making a mistake. My guess is that the program you are using for creating these files is inserting special Macintosh information that Fetch does not realize that it should ignore. (Because normally Fetch does upload .cgi files as text files.) If you can provide us with some more information and example files, we'll look into it and see if we can find out what is confusing Fetch and try to fix it.

  Which program are you using to create these files?

  And could you please email us a .cgi file and a .tml file that Fetch is uploading as archives? Please zip or Stuff the files before emailing them to us, so that all the important information in the files is preserved and not lost in transit.

  Please email them to:

  bugs at fetchsoftworks dot com

  and we'll take a look.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 11-25-2008).]

  Posted 14 years ago #