Fetch Softworks

Files not visible. (10 posts)

• Started 2 years ago by Les Nie
• Latest reply 2 years ago from Jim Matthews

• Les Nie Member

  Hi guys,
  I got a weird problem with my Fetch 5.8.2 - it connects to the ftp but the window stays empty, no files, nothing. It even says 0 items. I can see files in every other app like FileZilla etc. Kind of baffled... I tried to reinstall, reboot, trash preferences. No weird network configuration, VPN nor any other unusual stuff. Any help will be highly appreciated.

  Edited 2 years ago #

• Jim Matthews Administrator

  Hi,

  Are you running macOS 11 Big Sur? Do you have any network extensions installed? You can check by opening System Preferences and clicking on the Network icon; network extensions would be listed on the left side of the window. There appears to be a problem with macOS Big Sur's support for network extensions that causes empty file lists in Fetch.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Chris Moss Member

  I came to report something similar using Fetch 5.8.2 on an M1 MBA running 11.5.2. A folder on my ftp site has 452 image files stored in it, and all show up with a competing ftp client. When I connect with a Fetch droplet, I see some of them, anything between 16 and 430. Using Cmd-R to refresh I get a different number of files showing each time, but never all 452! I don't believe I have any network extensions (unless Little Snitch counts).

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Chris,

  Yes, Little Snitch uses the new Big Sur network extension framework, and so having Little Snitch installed triggers the bug in question.

  Please do report this problem to Apple, to give them more reason to fix it.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Haroo Member

  I am experiencing the same problem because I use NetBarrier which has a network extension. I don't really understand how we would report this to Apple, to say "fix your network extensions so Fetch file lists work" seems a little vague. Don't really understand how to describe what the bug is.

  I've used Fetch for years and years and really like it, but this is a big problem and will have to switch to something else... at least until this gets fixed.

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi,

  You can use the Feedback Assistant to report problems to Apple. You can reference Radar #72187388 (Radar is Apple's internal bug tracking tool, and 72187388 is the number assigned to this bug). The more reports they get, the more likely they are to prioritize a fix.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Justin Slauson Member

  The network extension for Scudo 2 from Murus firewall also prevents file listings in FTP. Submitting to Apple next.

  Posted 2 years ago #

• Justin Slauson Member

  I actually got a reply from Apple that this is fixed in macOS Monterey 12 Beta 6! Unfortunately, I've let my Developer Program membership lapse since I'm not working in AppDev at the moment and have almost no hobbyist programming spare time. Nor do I find running beta operating systems "fun" like I used to. Any current beta testers care to verify and comment?

  Posted 2 years ago #

• Les Nie Member

  Great news I have <yoda mode>

  I am keeping one of my iMacs at the latest macOS beta and I've checked the Fetch minute ago and (tadam) it is working again! What a day! Thank you Justin for letting us know about the fix.

  have a nice day
  Les

  Posted 2 years ago #

• Jim Matthews Administrator

  Thanks, Justin and Les, for reporting this!

  I'm not seeing the problem on Monterey Beta 6 either (with Little Snitch 5.3 installed). Hopefully that means that Fetch will work again with other network extensions as well.

  Hooray!

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #