Fetch Softworks

files won't upload (6 posts)

• Started 16 years ago by JudyAnn
• Latest reply 16 years ago from Scott McGuire

• JudyAnn Member

  I have been using Fetch version 3.0.3 for a long time on a daily basis to upload files to my server Network Solutions. Last Friday it would not upload any files - dog just kept running. Called Network Solutions - no problem with the server. Downloaded, paid for, and installed version 4.0.3 of Fetch. Still doesn't work. I have 2 websites and am experiencing the same problem with both. Both hosted with Network Solutions. Called them back this morning. Still no problem with server. I am using MAC OS 9. I will appreciate any suggestions at this point. Thank you, JudyAnn

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi JudyAnn,

  We're sorry to hear you're having problems.

  Try the following in Fetch:

  * Click Cancel in the New Connection dialog, if the New Connection dialog is showing.
  * Choose Preferences from the Fetch menu.
  * Click the Firewall tab.
  * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.
  * Click OK.
  * Try uploading to the server again.

  Let us know if this fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• JudyAnn Member

  Originally posted by ScottMcGuire:

  Hi JudyAnn,

  We're sorry to hear you're having problems.

  Try the following in Fetch:

  * Click Cancel in the New Connection dialog, if the New Connection dialog is showing.
  * Choose Preferences from the Fetch menu.
  * Click the Firewall tab.
  * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.
  * Click OK.
  * Try uploading to the server again.

  Let us know if this fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• JudyAnn Member

  Hi Scott,

  Yes, it worked. Thank you so much!

  JudyAnn

  Originally posted by ScottMcGuire:

  Hi JudyAnn,

  We're sorry to hear you're having problems.

  Try the following in Fetch:

  * Click Cancel in the New Connection dialog, if the New Connection dialog is showing.
  * Choose Preferences from the Fetch menu.
  * Click the Firewall tab.
  * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.
  * Click OK.
  * Try uploading to the server again.

  Let us know if this fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• JudyAnn Member

  Hi Scott,

  It worked! Thank you so much!

  JudyAnn

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi JudyAnn,

  You're welcome, we're glad to hear it's fixed!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #