Fetch Softworks

Firewall, Ports, Passive Settings, etc. (2 posts)

• Started 18 years ago by Joe Pixel
• Latest reply 18 years ago from Scott McGuire

• Joe Pixel Member

  I have a client who I have a terrible time downloading from their FTP site. He claims that nobody has problems with uploading or downloading other than me and I only have problems with his FTP site and nobody elses.

  Basically, the files start downloading and then stop anywhere from 1 minute to 15 minutes after downloading.

  I have turned off the Passive Mode in both Fetch and in the Mac OS System Preferences because that is what my client's computer guy said to do and it should help.

  Basically, the client says that it is my fault, and I can't prove that he is wrong, but am trying to troubleshoot as much as I can to find out if there are some settings that I can modify on my Mac that I can get to download from his FTP site.

  I was running version 4.03, but am trying version 5 in the trial basis to see if that helps and nothing has helped yet.

  I have copied the transcript here.

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
  StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
  Expires 03/22/2006 T
  Connecting to 64.169.96.26 port 21 (OS X firewall is off) (3/7/06 4:08:46 PM)
  Connected to 64.169.96.26 port 21 (3/7/06 4:08:46 PM)
  220-DocResources
  220 Please enter your name:
  USER intense
  331 User name okay, Need password.
  PASS
  230 User logged in.
  SYST
  215 UNIX Type: L8 Server
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "/" is current directory.
  CWD Intense
  250 "/Intense" is current directory.
  PWD
  257 "/Intense" is current directory.
  CWD Upload
  250 "/Intense/Upload" is current directory.
  PWD
  257 "/Intense/Upload" is current directory.
  TYPE I
  200 Type set to I.
  SIZE binder 2006 bg.eps
  213 149979195
  MDTM binder 2006 bg.eps
  500 'MDTM': command not understood.
  PORT 10,1,1,202,103,41
  200 PORT command successful.
  RETR binder 2006 bg.eps
  150 Opening binary mode data connection for /Intense/Upload/binder 2006 bg.eps (149979195 bytes).
  Update check skipped at 03/07/2006 04:10 PM (next check after 03/08/2006 04:40 AM)
  PWD
  PWD
  426 Connection closed; transfer aborted.
  Unsuccessful transfer of binder 2006 bg.eps (5,469,776 bytes, 18,293 bytes/sec, 4:59 elapsed) stopped at 3/7/06 4:14:03 PM
  ftp_retrieve: -30004 (state == RGET_RETRIEVING)

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Unfortunately with problems like this, it can be hard to determine exactly where the fault lies. The -30004 error usually indicates a server problem, but not always.

  Here's some things to try:

  * In Fetch 5, go to the Obscure pane of the Fetch Preferences, and make sure the "Contact server during long transfers" checkbox is unchecked. If it was checked, uncheck it, and try again, and see if this helps.

  * Ask your client if their FTP site supports SFTP connections. If it does, try connecting using SFTP in Fetch 5 (choose "SFTP" instead of "FTP" from the "Connect using" pop-up menu in the New Connection dialog). SFTP often avoids the sort of problems that can cause this error, but it's not supported by all servers.

  * Test downloading with another FTP program. If you encounter the same problems with a different problem, it's most likely a server problem, not a problem with your Fetch settings.

  Let us know if any of this helps. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #