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font files don,t download (4 posts)
- Started 12 years ago by Merlote
- Latest reply 12 years ago from Scott McGuire
-
Merlote Member
-
Scott McGuire Administrator
Hi,
We'd like some more information to help figure out what's going on.
Could you please do the following?
* Quit Fetch, if it's running.
* Open Fetch again.
* Connect to your server.
* Go to the View menu, and choose Refresh.
* Download one of the problem font files.
* After the download is complete, go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.We'll take a look and try to advise.
Thanks,
Scott McGuire
Fetch Softworks -
Merlote Member
Thanks Scott, below is the Transcript info
Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Partial serial FETCH55001-WDQU-AYZP T
Connecting to 12.2.241.198 port 21 (Mac OS X firewall is off) (6/24/11 9:04 AM)
Connected to 12.2.241.198 port 21 (6/24/11 9:04 AM)
220 ProFTPD 1.3.1 Server ready.
USER rileym
331 Password required for rileym
PASS
230-Welcome, archive user rileym@12.2.241.183 !
230-
230-The local time is: Fri Jun 24 07:48:14 2011
230-
230-This is an experimental FTP server. If you have any unusual problems,
230-please report them via e-mail to <root@SMIA1FTP01.carlisletire.com>.
230-
230-Your limit for this session is (unlimited)
230-
230 User rileym logged in
SYST
215 UNIX Type: L8
PWD
257 "/" is the current directory
PWD
257 "/" is the current directory
TYPE A
200 Type set to A
PASV
227 Entering Passive Mode (12,2,241,198,189,174).
Making data connection to 12.2.241.198 port 48558
LIST -al
150 Opening ASCII mode data connection for file list
drwx------ 8 rileym (?) 4096 Jun 23 19:25 .
drwx------ 8 rileym (?) 4096 Jun 23 19:25 ..
drwxr-xr-x 2 rileym (?) 4096 Jun 23 19:26 ATV photos
drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 Carlisle 2011 Tire Catalog Colletc w-Fonts
drwxr-xr-x 3 rileym (?) 4096 Jun 16 16:13 Drive Engineer Install Dundee Panther Plus 6-16-11
drwxr-xr-x 2 rileym (?) 4096 Jun 16 14:49 PT Belt photos
drwxr-xr-x 2 rileym (?) 4096 Jun 16 20:06 Snow belts◇
drwxr-xr-x 2 rileym (?) 4096 Jun 23 04:00 Snowmobiles
226 Transfer complete
CWD Carlisle 2011 Tire Catalog Colletc w-Fonts
250 CWD command successful
PWD
257 "/Carlisle 2011 Tire Catalog Colletc w-Fonts" is the current directory
PASV
227 Entering Passive Mode (12,2,241,198,157,106).
Making data connection to 12.2.241.198 port 40298
LIST -al
150 Opening ASCII mode data connection for file list
drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 .
drwx------ 8 rileym (?) 4096 Jun 23 19:25 ..
-rw-r--r-- 1 rileym (?) 186265 Jun 22 16:03 Carlisle 2011 Tire Catal report
-rw-r--r-- 1 rileym (?) 339612672 Jun 22 16:57 Carlisle 2011 Tire Catalog_FNL
drwxr-xr-x 2 rileym (?) 4096 Jun 22 16:57 Fonts
226 Transfer complete
TYPE I
200 Type set to I
MDTM Carlisle 2011 Tire Catal report
213 20110622160313
SIZE Carlisle 2011 Tire Catal report
213 186265
PASV
227 Entering Passive Mode (12,2,241,198,234,81).
Making data connection to 12.2.241.198 port 59985
RETR Carlisle 2011 Tire Catal report
150 Opening BINARY mode data connection for Carlisle 2011 Tire Catal report (186265 bytes)
226 Transfer complete
Successful download of Carlisle 2011 Tire Catal report as binary data (186,265 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:04 AM
MDTM Carlisle 2011 Tire Catalog_FNL
213 20110622165726
SIZE Carlisle 2011 Tire Catalog_FNL
213 339612672
PASV
227 Entering Passive Mode (12,2,241,198,146,158).
Making data connection to 12.2.241.198 port 37534
RETR Carlisle 2011 Tire Catalog_FNL
150 Opening BINARY mode data connection for Carlisle 2011 Tire Catalog_FNL (339612672 bytes)
226 Transfer complete
Successful download of Carlisle 2011 Tire Catalog_FNL as binary data (339,612,672 bytes, 11,320,422 bytes/sec, 0:30 elapsed) completed at 6/24/11 9:05 AM
CWD Fonts
250 CWD command successful
PWD
257 "/Carlisle 2011 Tire Catalog Colletc w-Fonts/Fonts" is the current directory
TYPE A
200 Type set to A
PASV
227 Entering Passive Mode (12,2,241,198,220,206).
Making data connection to 12.2.241.198 port 56526
LIST -al
150 Opening ASCII mode data connection for file list
drwxr-xr-x 2 rileym (?) 4096 Jun 22 16:57 .
drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 ..
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 EurosBolExtTwo
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 EurostileTwo
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helve
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveBla
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveBol
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveConBol
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuBlaCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuBolCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuConObl
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuHeaCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuLigCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuMedCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Light+Black
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 1
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 2
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 3
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveticaCondensed
-rw-r--r-- 1 rileym (?) 1262685 Jun 22 16:57 HelveticaNeue.dfont
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Printer Resident Screen Fonts
-rw-r--r-- 1 rileym (?) 23300 Jun 22 16:57 SFSquareHeadCondensed.ttf
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Symbol TT
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveCon
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveConBol
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveConLig
-rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Univers Condensed
226 Transfer complete
TYPE I
200 Type set to I
MDTM EurosBolExtTwo
213 20110622165727
SIZE EurosBolExtTwo
213 0
Successful download of EurosBolExtTwo as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM EurostileTwo
213 20110622165728
SIZE EurostileTwo
213 0
Successful download of EurostileTwo as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helve
213 20110622165728
SIZE Helve
213 0
Successful download of Helve as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveBla
213 20110622165728
SIZE HelveBla
213 0
Successful download of HelveBla as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveBol
213 20110622165729
SIZE HelveBol
213 0
Successful download of HelveBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveCon
213 20110622165729
SIZE HelveCon
213 0
Successful download of HelveCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveConBol
213 20110622165730
SIZE HelveConBol
213 0
Successful download of HelveConBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuBlaCon
213 20110622165730
SIZE HelveNeuBlaCon
213 0
Successful download of HelveNeuBlaCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuBolCon
213 20110622165730
SIZE HelveNeuBolCon
213 0
Successful download of HelveNeuBolCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuCon
213 20110622165731
SIZE HelveNeuCon
213 0
Successful download of HelveNeuCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuConObl
213 20110622165731
SIZE HelveNeuConObl
213 0
Successful download of HelveNeuConObl as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuHeaCon
213 20110622165731
SIZE HelveNeuHeaCon
213 0
Successful download of HelveNeuHeaCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuLigCon
213 20110622165732
SIZE HelveNeuLigCon
213 0
Successful download of HelveNeuLigCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveNeuMedCon
213 20110622165732
SIZE HelveNeuMedCon
213 0
Successful download of HelveNeuMedCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helvetica
213 20110622165733
SIZE Helvetica
213 0
Successful download of Helvetica as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helvetica Light+Black
213 20110622165733
SIZE Helvetica Light+Black
213 0
Successful download of Helvetica Light+Black as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helvetica Neue Condensed 1
213 20110622165733
SIZE Helvetica Neue Condensed 1
213 0
Successful download of Helvetica Neue Condensed 1 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helvetica Neue Condensed 2
213 20110622165734
SIZE Helvetica Neue Condensed 2
213 0
Successful download of Helvetica Neue Condensed 2 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Helvetica Neue Condensed 3
213 20110622165734
SIZE Helvetica Neue Condensed 3
213 0
Successful download of Helvetica Neue Condensed 3 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveticaCondensed
213 20110622165735
SIZE HelveticaCondensed
213 0
Successful download of HelveticaCondensed as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM HelveticaNeue.dfont
213 20110622165737
SIZE HelveticaNeue.dfont
213 1262685
PASV
227 Entering Passive Mode (12,2,241,198,232,182).
Making data connection to 12.2.241.198 port 59574
RETR HelveticaNeue.dfont
150 Opening BINARY mode data connection for HelveticaNeue.dfont (1262685 bytes)
226 Transfer complete
Successful download of HelveticaNeue.dfont as binary data (1,262,685 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Printer Resident Screen Fonts
213 20110622165737
SIZE Printer Resident Screen Fonts
213 0
Successful download of Printer Resident Screen Fonts as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM SFSquareHeadCondensed.ttf
213 20110622165738
SIZE SFSquareHeadCondensed.ttf
213 23300
PASV
227 Entering Passive Mode (12,2,241,198,131,69).
Making data connection to 12.2.241.198 port 33605
RETR SFSquareHeadCondensed.ttf
150 Opening BINARY mode data connection for SFSquareHeadCondensed.ttf (23300 bytes)
226 Transfer complete
Successful download of SFSquareHeadCondensed.ttf as binary data (23,300 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Symbol TT
213 20110622165738
SIZE Symbol TT
213 0
Successful download of Symbol TT as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM UniveCon
213 20110622165739
SIZE UniveCon
213 0
Successful download of UniveCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM UniveConBol
213 20110622165739
SIZE UniveConBol
213 0
Successful download of UniveConBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM UniveConLig
213 20110622165739
SIZE UniveConLig
213 0
Successful download of UniveConLig as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
MDTM Univers Condensed
213 20110622165740
SIZE Univers Condensed
213 0
Successful download of Univers Condensed as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
CWD /Carlisle 2011 Tire Catalog Colletc w-Fonts
250 CWD command successful
CWD /
250 CWD command successful
Update check skipped at 6/24/11 9:06 AM (next check after 7/1/11 4:02 AM)
PWD
257 "/" is the current directory
PWD
257 "/" is the current directory -
Scott McGuire Administrator
Hi,
The problem is that the font files on the server contain no data (0 bytes) - so the problem isn't with the download, the problem happened with the upload.
Some Mac font files contain special information that cannot be stored on an FTP server unless the font file is first encoded or compressed; I suspect that's what is happening here.
You should ask the person who uploaded the font files to compress them before uploading the files - either as zip files, using the Compress command built into Mac OS X (select a file, go to the File menu, choose Compress) or with StuffIt if they have StuffIt - and then upload the font files again.
Then you can decompress the files after you download them, and all should be well.
Please let us know if you have further questions.
Thanks,
Scott McGuire
Fetch Softworks
- Page 1
Hi I have Fetch 5.6 on a Mac G5 dual processer running Os X.4.111, when I download files sent to my ftp site the font
files show up but they are all zero K? what could cause this
Posted 12 years ago #