Fetch Softworks

Font Upload Problem (2 posts)

• Started 14 years ago by Monty
• Latest reply 14 years ago from Scott McGuire

• Monty Member

  I am experiencing problems uploading certain font files.
  I have done some investigation and I have narrowed it down.
  .otf and .ttf files are ok.
  But if you upload "postscript type1 outline fonts" it turns them into .sitx files, And when you download them they have a file size of 0kb.
  Also the font suitcase file for that font set will stay .suit but still have a file size 0kb.

  Thanks in advance
  MAC OSX 10.5.5

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Fetch is probably uploading the "type1 outline fonts" as StuffIt files because those fonts include special Macintosh information that needs to preserved in order for the files to work correctly; using StuffIt is the only way to preserve that information. If they were uploaded "as is," that special information would be lost (because FTP servers do not save the special information).

  However, when you download and decompress them, they should be exactly as they were before, not 0 kb.

  In order to figure out what is going on, we would need to see an example of one of the problem files. Could you please do the following?

  * In the Finder, select one of the problem font files.
  * Go to the File menu, and choose "Compress <filename>". This will create a compressed zip version of the file.
  * Please write an email, containing a short description of your problem, to:

  bugs at fetchsoftworks dot com

  and attach the zipped font file to the email message.

  Also, please let us know which version of Fetch you're using.

  We'll take a look and try to figure out what is going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #