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forgot password (8 posts)

  • Started 3 years ago by Susan
  • Latest reply 5 months ago from Jim Matthews
  • Susan Member

    How do I get my password or reset my password -- I lost it.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    To reset your password, contact the people who run the server you need to log into. Often that will be your web hosting provider.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Stephen K Lower Member

    I was unable to restore my keychain data after disk drive failed, so need a new Fetch password. I do have a record of my license code, if needed.

    Posted 8 months ago #

  • Jim Matthews Administrator

    Hi Stephen,

    As I wrote to the person above: To reset your password, contact the people who run the server you need to log into. Often that will be your web hosting provider.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 months ago #

  • Stephen K Lower Member

    I appreciate your rapid response, but perhaps my question was not clear. I require a new password for the Fetch app itself, not for my hosting service, who have likely never even heard of Fetch! As a long-time user and strong advocate of Fetch, I find it curious that Fetch Softworks apparently lacks the kind of easily-found "forgot password" link that most other applications offer.

    Posted 8 months ago #

  • Jim Matthews Administrator

    Hi Stephen,

    The Fetch application itself doesn't have a password, it just passes the password you enter to the server. So you'd want to ask your provider for the FTP login information for your account on their service -- that's the information you enter into Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 months ago #

  • Francis Member

    Hi I forgot my password and would like to make a new one but it won’t work

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi Francis,

    See the answer above your post.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

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