Fetch Softworks

FTP connection, but Permission Denied (7 posts)

• Started 12 years ago by cordelia
• Latest reply 12 years ago from Scott McGuire

• cordelia Member

  Hi,

  I have version 5.6, connected successfully, but then got a "permission denied" error message.

  This is the Fetch Transcript:

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.3 (10D575) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-5ERG-QYND T
  Connecting to ftp.cicilycorbett.com port 21 (Mac OS X firewall is allowing connections) (4/30/11 11:19 PM)
  Connected to 65.254.231.80 port 21 (4/30/11 11:19 PM)
  220-
  220 Readyhosting FTP Server ready
  USER *****
  331 Password required for ******
  PASS
  230-There are some changes needed on your account.
  Please log into your control panel before proceeding.
  230 Please log into your control panel before proceeding.
  SYST
  230 User ***** logged in
  PWD
  215 UNIX Type: L8
  PWD
  550 PWD: Permission denied
  TYPE A
  550 PWD: Permission denied
  ftp_list: 2,-30000 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “PWD: Permission denied”)

  Thank you!

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like there is a problem with your account on the server - you should contact the people or company who run the server (your hosting company) for assistance.

  According to the transcript, in the server said "There are some changes needed on your account. Please log into your control panel before proceeding." So doing that might be sufficient, but if you don't know what that means, you should contact the server's support and ask what you're supposed to do.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• cordelia Member

  thank you! i did log into control panel and played with all the security settings, but nothing helped. i finally called my hosting company and they reset permissions on my account and everything works now.

  thanks again for the quick response.

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, and we're glad to hear you're all set now.

  Please let us know if we can be of assistance again in the future.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Ad Member

  Hi,
  I am a student in India and I just wanted to get a file from my schools ftp profile "ftp.aditya.com" and I am using the inbult ftp function on my desktop.

  When I connected by typing "open ftp.aditya.com", it replyed "connected to ftp.aditya.com"; "Login required:" I typed Anonymous but after the whole username and password process it replayed the connection was closed by the remote host.

  I want to know what can be done in that situation?
  Thankyou, I hope you will reply soon.

  Posted 12 years ago #

• cordelia Member

  within fetch, try connecting again, then once you encounter the same problem, select fetch transcript under window and see what it says. you can usually figure out what the problem is by reading through the info.

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Ad,

  This sounds like a problem with the server. You should contact the people who run the school's FTP server. They can either look into the problem with the server, or tell you what the correct username and password to use are.

  (Thanks for the assist, Cordelia - that's good advice, but it doesn't sound like Ad is using Fetch.)

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #