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FTP connection could not be opened because the FTP server has shut down (2 posts)

  • Started 1 year ago by Alex
  • Latest reply 1 year ago from Jim Matthews
  • Alex Member

    About an hour ago, I was able to connect to the FTP server and upload files to my website. For some reason, all of the sudden, I'm receiving an error message "FTP connection could not be opened because the FTP server has shut down" Server responded "Home directory not available - aborting." I have no idea what the issue could be here!!

    Heres my fetch transcript:

    Fetch 5.7.5 (5H1476) Intel (Web Store) running on Mac OS X 10.11 (15A284) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-R8Y8-SS8B T
    Connecting to nocandomusic.com port 21 (Mac OS X firewall is allowing connections) (3/11/16, 7:59 PM)
    Connected to 66.147.244.213 port 21 (3/11/16, 7:59 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 1 of 1000 allowed.
    220-Local time is now 20:59. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER nocando@vintaclothing.com
    331 User nocando@vintaclothing.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “nocandomusic.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)
    Update check skipped at 3/11/16, 8:00 PM (next check after 3/15/16, 1:25 PM)
    Connecting to nocandomusic.com port 21 (Mac OS X firewall is allowing connections) (3/11/16, 8:03 PM)
    Connected to 66.147.244.213 port 21 (3/11/16, 8:03 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 1 of 1000 allowed.
    220-Local time is now 21:03. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER nocando@vintaclothing.com
    331 User nocando@vintaclothing.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “nocandomusic.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)
    Connecting to nocandomusic.com port 21 (Mac OS X firewall is allowing connections) (3/11/16, 8:03 PM)
    Connected to 66.147.244.213 port 21 (3/11/16, 8:03 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 1 of 1000 allowed.
    220-Local time is now 21:03. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER nocando@vintaclothing.com
    331 User nocando@vintaclothing.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “nocandomusic.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)

    Any help would be greatly appreciated!!!

    Thanks,
    Alex

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    That "Home directory not available - aborting" message is coming from the server, nocandomusic.com. You should contact the people who administer that server -- i.e. your web hosting company -- and let them know about the error message. This is the sort of problem that only they can fix.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

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