Fetch Softworks

FTP Connection Timeout (5 posts)

• Started 6 years ago by Anna
• Latest reply 5 years ago from Jim Matthews

• Anna Member

  Hi, I've been using Fetch for years... I really love it and haven't ever had any problems. Although I haven't made any changes (new modems or computers, etc), today trying to connect I get this message:

  An FTP connection to annamayhenry.com could not be opened because the connection timed out. There might be a problem with your network, or the server might not be responding.

  Any help would be appreciated! Here is the transcript:

  Fetch 5.7.6 (5H1671) Intel (Web Store) running on Mac OS X 10.10.4 (14E46) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 2016-12-26 T

  Update check skipped at 2016-12-11, 7:48 PM (next check after 2016-12-19, 5:23 PM)
  Connecting to annamayhenry.com port 21 (Mac OS X firewall is allowing connections) (2016-12-11, 7:48 PM)
  An FTP connection to “annamayhenry.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to annamayhenry.com port 21 (Mac OS X firewall is allowing connections) (2016-12-11, 7:52 PM)
  An FTP connection to “annamayhenry.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to www.annamayhenry.com port 21 (Mac OS X firewall is allowing connections) (2016-12-11, 7:58 PM)
  An FTP connection to “www.annamayhenry.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I can't connect to annamayhenry.com either, which suggests a server problem. I would recommend contacting your hosting company to let them know that it isn't responding to FTP login attempts. They should be able to correct the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Anna Member

  Thanks very much!

  Posted 6 years ago #

• Cheryl F Member

  In the last couple of weeks, I have been having trouble with fetch connection timing out when sending to my client. I have used different client user names and passwords, all of which worked previously. Now, none of them are working. I tried going into Preferences and deselecting/ then selecting PASV. I am using 5.7.7.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Has anything changed with your Internet connection recently? Do you have any way of testing with a different Internet connection (e.g. use a neighbor's WiFi, take your computer to a library or coffee shop, etc.)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #