Fetch Softworks

FTP download fails. Timeout establishing passive connection (4 posts)

• Started 14 years ago by Steve
• Latest reply 14 years ago from Scott McGuire

• Steve Member

  Fetch works fine at one host. At another, Fetch can see and report what is in some folders but not in other folders. Problem started when I tried to download entire site. Server blocked access to a particular file. Then did not allow any sort of ftp access to any files further down the list. It did not even reveal the file names. Message: timeout while trying to establish a passive connection. Hosting Co insists I use passive mode.

  The solution my hosting company proposes is "FileZilla" but I am running OS X 10.4 and 10.5 is required. Just paid $10 to upgrade Fetch because it supposedly fixes a bug about file lists in the older version. But problem persists.

  What do I need to tell the host co. in order to get them to fix the problem?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Do you receive an error when simply when Fetch tries to list the files in a certain folder, or when you tried to download them? Do you always get the error at the same place, on the same file or folder?

  Also, we'd need to see a transcript to help give you the best advice. Assuming this is a problem with seeing the list of files in a certain folder, please do the following:

  1) Quit Fetch, if it's running.
  2) Open Fetch again.
  3) Connect to your server.
  4) Go to one of the problem folders.
  5) After you receive the error, go to the View menu, and choose Refresh.
  6) You will probably receive another error.
  7) After you receive the error, go to the Window menu, and choose Fetch Transcript.
  8) Copy the entire contents of the transcript window, and paste them into a reply to this message.

  If the problem is with downloading, please try downloading the folder with the problem files instead of doing steps 4-6 above (then continue with step 7).

  If the transcript is rather long because you had to download a lot of files before the error happened, you can email it to us at bugs@fetchsoftworks.com instead.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Steve Member

  Scott,

  In the mean time (in this order):
  1) I discovered and downloaded CyberDuck, used it, and successfully downloaded the files.
  2) Tech Support at my hosting company wrote me saying I should get CyberDuck
  3) I read your note, quit Fetch, logged in, and suddenly things worked.

  So either tech support at my host fixed the problem and didn't say, or CyberDuck did something to fix the problem! Sadly, I cannot send you transcripts. Thank You kindly for your suggestions.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Steve,

  You're welcome. If the problem is fixed, we don't need the transcripts - so no worries!

  My guess is your host fixed the problem (perhaps unintentionally when they did something else) or it was a transient problem - from your description, it doesn't sound like something that Cyberduck, Fetch, or any other FTP client could have fixed.

  Please let us know if you have any further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #