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FTP - Link rerouting to website instead of downloading files (4 posts)

  • Started 2 years ago by Fatima H
  • Latest reply 2 years ago from Jim Matthews
  • Fatima H Member

    Hello, I am trying to send a link to my clients. I upload their galleries to a sub folder that I created called Client-download, but when my clients click the link to download their folders, it reroutes them to my website instead. I use to be able to send them a link, and they had no problem accessing their zip folders, it would download right into
    their computers, please help.

    sample of link:

    www.eloquenttimesphotography.com/clientdownload/Xyz.zip

    Edited 2 years ago #

  • Jim Matthews Administrator

    Hi,

    I'm guessing that the links are broken for some reason, and that your website automatically redirects broken links to your home page. The question is why the links are broken.

    To troubleshoot this I would:

    1) Upload a .zip archive to the Client-download folder
    2) Choose "Fetch Transcript" from the Window menu and post or send (using http://fetchsoftworks.com/fetch/feedback) the window contents, along with the link to the .zip that isn't working

    I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Fatima H Member

    HI Jim, I received a your email but I am unable to to open it. I get an error message.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    I just sent an email response; please let me know if you can't open it.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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