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FTP Server Connection Problem (7 posts)

  • Started 8 years ago by Sean
  • Latest reply 7 years ago from Scott McGuire
  • Sean Member

    I get an error message stating:
    Could not put " file " (file varies between attempts) because FPT server sent an unexpected reponse.
    Server responded: "Cannot open data connection"

    The firewall isn't the problem. It allows all connections.

    It's not just one file that is the problem. Each attempt fails at different times.

    Here is the transcript of the problem I'm having.

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-MYPD-WYHH T
    Connecting to www.dvstarz.com port 21 (Mac OS X firewall is allowing connections) (2/10/10 1:38:51 PM)
    Connected to 72.167.183.5 port 21 (2/10/10 1:38:51 PM)
    220 Microsoft FTP Service
    USER SeanJohn79
    331 Password required for SeanJohn79.
    PASS
    230 User SeanJohn79 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/seanjohn79" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/seanjohn79" is current directory.
    Retrieved 12 items from file list cache, stored 02/10/2010 01:22 PM
    CWD DVStarz
    250 CWD command successful.
    PWD
    257 "/seanjohn79/DVStarz" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,74).
    Making data connection to 72.167.183.5 port 2890
    STOR Customize.html
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Customize.html (16,601 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:08 PM
    CWD Customize_files
    250 CWD command successful.
    PWD
    257 "/seanjohn79/DVStarz/Customize_files" is current directory.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,75).
    Making data connection to 72.167.183.5 port 2891
    STOR Customize.css
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Customize.css (2,380 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:08 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,76).
    Making data connection to 72.167.183.5 port 2892
    STOR Customize.js
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Customize.js (20,861 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:09 PM
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,77).
    Making data connection to 72.167.183.5 port 2893
    STOR Edward and Amy Kiss copy.jpg
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Edward and Amy Kiss copy.jpg (15,798 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:10 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,78).
    Making data connection to 72.167.183.5 port 2894
    STOR imageEffectsAbove_Edward and Amy Kiss copy.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_Edward and Amy Kiss copy.png (1,788 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:10 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,79).
    Making data connection to 72.167.183.5 port 2895
    STOR imageEffectsAbove_red star with design.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_red star with design.png (1,031 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:10 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,80).
    Making data connection to 72.167.183.5 port 2896
    STOR imageEffectsBelow_Edward and Amy Kiss copy.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsBelow_Edward and Amy Kiss copy.png (1,484 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:11 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,81).
    Making data connection to 72.167.183.5 port 2897
    STOR imageEffectsBelow_red star with design.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsBelow_red star with design.png (729 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:11 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,82).
    Making data connection to 72.167.183.5 port 2898
    STOR navbar_0_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_0_normal.png (1,281 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:11 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,83).
    Making data connection to 72.167.183.5 port 2899
    STOR navbar_0_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_0_rollover.png (1,177 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:11 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,84).
    Making data connection to 72.167.183.5 port 2900
    STOR navbar_1_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_1_normal.png (3,376 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:12 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,85).
    Making data connection to 72.167.183.5 port 2901
    STOR navbar_1_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_1_rollover.png (3,143 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:12 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,86).
    Making data connection to 72.167.183.5 port 2902
    STOR navbar_2_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_2_normal.png (2,959 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:12 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,87).
    Making data connection to 72.167.183.5 port 2903
    STOR navbar_2_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_2_rollover.png (2,703 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:13 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,88).
    Making data connection to 72.167.183.5 port 2904
    STOR navbar_3_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_3_normal.png (1,758 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:13 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,89).
    Making data connection to 72.167.183.5 port 2905
    STOR navbar_3_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_3_rollover.png (1,582 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:14 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,90).
    Making data connection to 72.167.183.5 port 2906
    STOR navbar_4_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_4_normal.png (1,864 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:14 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,91).
    Making data connection to 72.167.183.5 port 2907
    STOR navbar_4_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_4_rollover.png (1,651 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:14 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,92).
    Making data connection to 72.167.183.5 port 2908
    STOR navbar_5_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_5_normal.png (2,261 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:15 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,93).
    Making data connection to 72.167.183.5 port 2909
    STOR navbar_5_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_5_rollover.png (2,083 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:15 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,94).
    Making data connection to 72.167.183.5 port 2910
    STOR navbar_6_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_6_normal.png (2,498 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:16 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,95).
    Making data connection to 72.167.183.5 port 2911
    STOR navbar_6_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_6_rollover.png (2,273 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:16 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,96).
    Making data connection to 72.167.183.5 port 2912
    STOR navbar_7_normal.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_7_normal.png (2,717 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:17 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,97).
    Making data connection to 72.167.183.5 port 2913
    STOR navbar_7_rollover.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_7_rollover.png (2,475 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:17 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,98).
    Making data connection to 72.167.183.5 port 2914
    STOR navbar_active.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_active.png (2,027 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:17 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,99).
    Making data connection to 72.167.183.5 port 2915
    STOR navbar_background.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_background.png (29,737 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:18 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,100).
    Making data connection to 72.167.183.5 port 2916
    STOR navbar_separator_0.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_0.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:18 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,101).
    Making data connection to 72.167.183.5 port 2917
    STOR navbar_separator_1.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_1.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:18 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,102).
    Making data connection to 72.167.183.5 port 2918
    STOR navbar_separator_2.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_2.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:19 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,103).
    Making data connection to 72.167.183.5 port 2919
    STOR navbar_separator_3.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_3.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:19 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,104).
    Making data connection to 72.167.183.5 port 2920
    STOR navbar_separator_4.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_4.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:20 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,105).
    Making data connection to 72.167.183.5 port 2921
    STOR navbar_separator_5.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_5.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:20 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,106).
    Making data connection to 72.167.183.5 port 2922
    STOR navbar_separator_6.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of navbar_separator_6.png (89 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:20 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,107).
    Making data connection to 72.167.183.5 port 2923
    STOR shapeimage_1.jpg
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of shapeimage_1.jpg (841 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:20 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,108).
    Making data connection to 72.167.183.5 port 2924
    STOR transparent.gif
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of transparent.gif (43 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:20 PM
    CWD /seanjohn79/DVStarz
    250 CWD command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,109).
    Making data connection to 72.167.183.5 port 2925
    STOR Home.html
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Home.html (18,788 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:21 PM
    CWD Home_files
    250 CWD command successful.
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,110).
    Making data connection to 72.167.183.5 port 2926
    STOR candles final.jpg
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of candles final.jpg (11,077 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:22 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,111).
    Making data connection to 72.167.183.5 port 2927
    STOR Fairuz Pic Revised.jpg
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Fairuz Pic Revised.jpg (30,239 bytes, 30,239 bytes/sec, 0:01 elapsed) completed at 2/10/10 1:39:23 PM
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,112).
    Making data connection to 72.167.183.5 port 2928
    STOR Home.css
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Home.css (3,077 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:23 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,113).
    Making data connection to 72.167.183.5 port 2929
    STOR Home.js
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Home.js (21,501 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:24 PM
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,114).
    Making data connection to 72.167.183.5 port 2930
    STOR imageEffectsAbove_candles final.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_candles final.png (1,162 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:24 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,115).
    Making data connection to 72.167.183.5 port 2931
    STOR imageEffectsAbove_Fairuz Pic Revised.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_Fairuz Pic Revised.png (3,444 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:25 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,118).
    Making data connection to 72.167.183.5 port 2934
    STOR imageEffectsAbove_ring.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_ring.png (1,264 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:25 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,119).
    Making data connection to 72.167.183.5 port 2935
    STOR imageEffectsAbove_yellow star with black design.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsAbove_yellow star with black design.png (1,301 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:25 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,120).
    Making data connection to 72.167.183.5 port 2936
    STOR imageEffectsBelow_candles final.png
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of imageEffectsBelow_candles final.png (940 bytes, 0 bytes/sec, 0:00 elapsed) completed at 2/10/10 1:39:25 PM
    PASV
    227 Entering Passive Mode (72,167,183,5,11,121).
    Making data connection to 72.167.183.5 port 2937
    STOR imageEffectsBelow_Fairuz Pic Revised.png
    425 Can't open data connection.
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (72,167,183,5,11,124).
    Making data connection to 72.167.183.5 port 2940
    LIST -al
    125 Data connection already open; Transfer starting.
    05-03-08 09:51AM 5472813 17 Perfect Day.mp3
    02-10-10 02:39PM 11077 candles final.jpg
    02-03-10 01:38PM <DIR> DVStarz
    02-10-10 02:39PM 30239 Fairuz Pic Revised.jpg
    09-23-08 10:57AM 17386 first dance.jpg
    02-10-10 02:39PM 3077 Home.css
    02-10-10 02:39PM 21501 Home.js
    02-10-10 02:39PM 1162 imageEffectsAbove_candles final.png
    02-10-10 02:39PM 3444 imageEffectsAbove_Fairuz Pic Revised.png
    09-23-08 10:57AM 1198 imageEffectsAbove_first dance.png
    02-10-10 02:39PM 1264 imageEffectsAbove_ring.png
    05-03-08 08:52AM 590 imageEffectsAbove_the cake.png
    02-10-10 02:39PM 1301 imageEffectsAbove_yellow star with black design.png
    02-10-10 02:39PM 940 imageEffectsBelow_candles final.png
    02-10-10 02:39PM 0 imageEffectsBelow_Fairuz Pic Revised.png
    09-23-08 10:57AM 1136 imageEffectsBelow_first dance.png
    02-10-10 01:48PM 1025 imageEffectsBelow_ring.png
    05-03-08 08:52AM 531 imageEffectsBelow_the cake.png
    02-10-10 01:48PM 924 imageEffectsBelow_yellow star with black design.png
    02-10-10 01:48PM 3376 navbar_0_normal.png
    02-10-10 01:48PM 3143 navbar_0_rollover.png
    02-10-10 01:48PM 2266 navbar_1_normal.png
    02-10-10 01:48PM 2078 navbar_1_rollover.png
    02-10-10 01:48PM 2959 navbar_2_normal.png
    02-10-10 01:48PM 2703 navbar_2_rollover.png
    02-10-10 01:48PM 1758 navbar_3_normal.png
    02-10-10 01:48PM 1582 navbar_3_rollover.png
    02-10-10 01:48PM 1864 navbar_4_normal.png
    02-10-10 01:48PM 1651 navbar_4_rollover.png
    02-10-10 01:48PM 2261 navbar_5_normal.png
    02-10-10 01:48PM 2083 navbar_5_rollover.png
    02-10-10 01:48PM 2498 navbar_6_normal.png
    02-10-10 01:48PM 2273 navbar_6_rollover.png
    02-10-10 01:48PM 2717 navbar_7_normal.png
    02-10-10 01:48PM 2475 navbar_7_rollover.png
    09-23-08 10:58AM 2385 navbar_8_normal.png
    09-23-08 10:58AM 2213 navbar_8_rollover.png
    09-23-08 10:58AM 2163 navbar_9_normal.png
    09-23-08 10:58AM 2025 navbar_9_rollover.png
    02-10-10 01:48PM 1129 navbar_active.png
    02-10-10 01:48PM 29737 navbar_background.png
    02-10-10 01:48PM 89 navbar_separator_0.png
    02-10-10 01:48PM 89 navbar_separator_1.png
    02-10-10 01:48PM 89 navbar_separator_2.png
    02-10-10 01:48PM 89 navbar_separator_3.png
    02-10-10 01:48PM 89 navbar_separator_4.png
    02-10-10 01:48PM 89 navbar_separator_5.png
    02-10-10 01:48PM 89 navbar_separator_6.png
    09-23-08 10:58AM 82 navbar_separator_7.png
    05-03-08 09:51AM 188 QTPlaceholder.mov
    02-10-10 01:48PM 8487 ring.jpg
    02-10-10 01:48PM 147 shapeimage_1.png
    02-10-10 01:48PM 841 shapeimage_2.jpg
    02-10-10 01:48PM 8282 shapeimage_3.png
    12-01-09 02:53PM 4230 shapeimage_4.png
    12-01-09 02:53PM 4230 shapeimage_5.png
    12-01-09 02:53PM 4251 shapeimage_6.png
    12-01-09 02:53PM 4238 shapeimage_7.png
    05-03-08 08:52AM 13563 the cake.jpg
    02-10-10 01:48PM 43 transparent.gif
    226 Transfer complete.
    Update check skipped at 02/10/2010 01:40 PM (next check after 02/11/2010 06:30 AM)
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    PWD
    257 "/seanjohn79/DVStarz/Home_files" is current directory.
    QUIT
    221

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Sean,

    This likely indicates a glitch with either the server or your network equipment (some routers are sensitive to many small files being transferred at once).

    Our latest Fetch update, Fetch 5.5.3, has the ability to detect failed or stalled uploads and resume them automatically - so even if your upload is interrupted unexpectedly, as the case is here, Fetch 5.5.3 should continue it to completion.

    Based on your problem description, we think that Fetch 5.5.3 will help you, and recommend that you give it a try. You can download it from our homepage at http://fetchsoftworks.com .

    Please note that Fetch 5.5.3 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, it costs $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

    You can learn what's new in Fetch 5.5 by visiting http://fetchsoftworks.com/fetch/update/info/fetch-5.5

    However, you can try Fetch 5.5.3 free for 15 days, and if it fixes the problems, we hope you'll consider upgrading.

    If Fetch 5.5.3 doesn't help with your upload problems, or if you have additional questions, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Peter Member

    Hi,

    I have the same problems lately with the same Version 5.3.1. Connection gets droppen by the ftp-server, at least that is the warning that Fetch gives me.
    I have been using Fetch forever and never had these problems before. I have not chaneged anything on my machine, the provider and webspace is the same. I always upload zip-archives and they are usually between 20 and 150 MB. It started with large files to be dropped around 50 MB and now I am down to file being dropped at around 6-9 MB of the upload. Very strange.

    It sounds funny that the solution to the problem is supposed to be a non free upgrade to a newer version of fetch?¿? Common guys, before Fetch 5.5.x came out, I don't recall having to deal with these upload interrupts!

    I am using Cyberduck right now for my uploads and they are all just fine! Sad to leave Fetch after more than 10 years, but I am not willing to accept a paid upgrade as the solution to the problem. Cyberduck does not have that problem.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Peter,

    Dropped connections can come from a variety of sources - your server, your network provider, or your network hardware (router or cable/DSL modem).

    While you may not have changed anything on your machine or your hosting provider, your Internet provider may have made changes to how their network works that causes momentary hiccups; or perhaps your local network is overburdened and your Internet provider hasn't adjusted their resources appropriately. That's one reason why these problems can suddenly appear even if you haven't made any changes. Your Internet provider is also almost certainly sending out firmware updates to your cable/DSL modem's software without your knowledge, and one of those updates may have introduced a problem.

    If you've been using Fetch 5.3.1 successfully with the same provider and the problem suddenly appeared, then it doesn't seem likely the problem is in Fetch either, since Fetch didn't change. So the most likely explanation is the problem lies elsewhere outside of Fetch's control. We can't reach into your computer and suddenly make Fetch 5.3.1 stop working correctly, so there is no way we could have "broken" older versions of Fetch when we released Fetch 5.5.

    We make every version of Fetch as reliable as we possibly can at the time we release it. We analyzed numerous reports and transcripts such as Sean's to see if the problem was in Fetch, but in nearly all cases, we determined that the problems were external to Fetch and the real solution was to add an automatic upload resume feature.

    Cyberduck most likely is automatically resuming after network interruptions, just as Fetch 5.5 would. We feel there are many ways in which Fetch works better than Cyberduck. We're sorry that you don't feel that the improvements in the Fetch 5.5 upgrade are worth the modest upgrade fee (and there are other new features in addition to auto-resume of uploads). It is our first non-free upgrade in 4 years, during which time we released a variety of significant upgrades to Fetch for free. But if you ever reconsider and give Fetch 5.5 a try and are still experiencing into problems, please let us know and we'll look into it.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 8 years ago #

  • Christopher Conrad Member

    I really appreciate your response Scott and perhaps I can shed some light on the topic. I too have been using Fetch with same ISP, same server, same desktop computer, etc. etc. and my problem began occurring "out of nowhere" it seemed.

    The only known change in my "big picture" is the fact that my employer turned on a new content filtering / firewall device called SonicWall. As Peter mentioned, I also switched to another FTP client and everything worked fine, again assuming it's the auto resume feature. I'm glad to hear that Fetch 5.5 has this ability and perhaps we should give the demo or trial a chance.

    Regards,
    Xristo

    Posted 7 years ago #

  • Peter Member

    Hi guys,

    just wanted to mention that I purchased the upgrade to Fetch 5.5 a while ago and never had a dropped connection again since then. It certainly is strange, but that is a fact. So for me it was well worth spending the money.

    Cheers

    Peter

    Posted 7 years ago #

  • Scott McGuire Administrator

    Xristo -

    Thanks for the additional information and data point; it is entirely possible that unexpected disconnects could be caused by the introduction of another network box, such as a firewall device. If you give Fetch 5.6 a try, please let us know how it goes, and if you still experience problems, we'd be happy to investigate and see if we can make adjustments or fixes to deal with the problem.

    Peter -

    Thanks for the followup feedback and for purchasing the Fetch upgrade. We're glad to hear it's working well for you, and also pleased to continue to have you as a customer!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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