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FTP server dropped the connection (88 posts)

  • Started 6 years ago by Peggy
  • Latest reply 11 months ago from David
  • Adrian Williams Member

    Yes I do use Norton. But I suffered a double-whammy. I updated Fetch 5.5.2 to 5.7.4 which appeared to trigger the whole ftp fail in the first place - with all ftp Clients. Rooting around for a solution, I noticed there was no longer an update for Norton AntiVirus for Mac. Thought I should take care of that, but a new product 'Norton Security' was taking its place, so I happened to purchase it on 27th, which perhaps also affected ftp functions.

    The day after installing Norton security, 28th Nov, I used LiveUpdate to get it current. Turned all options OFF at which point Norton offered to "Fix it". Accepted the Fix it (which configures everything to recommended default settings). Then Shutdown for the night AND unplugged everything.

    Today, 29th Nov, Fetch is working! So are other ftp Clients. I plugged everything back in (with all cables connected to Mac, Router and Time Machine as normal) but did not startup. Instead, I unplugged all cables to the Router. Waited 2 minutes. Inserted all cables back into Router. Started up. Launched Fetch and successfully connected to the Server.

    So although Fetch appeared to trigger the whole fail thing, either Norton LiveUpdate? or the cable removal/insertion fixed something? Guess I'll never know, but perhaps this offers some hope to others with the same issue.

    Adrian

    Edited 3 years ago #

  • John Lehet Member

    With Fetch 5.74 on Mac 10.9.5, no Norton, I'm suddenly getting:

    SFTP connection to “www.lehet.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh_exchange_identification: Connection closed by remote host

    ”)

    Of course this has worked up to now. I'm hosted on pair. I launched ForkLift, and it instantly connected with SFTP.

    Posted 3 years ago #

  • Jim Matthews Administrator

    John:

    I would suggest doing the following:

    1) In the Finder, choose Go to Folder… from the Go menu
    2) Enter:

    ~/.ssh

    and click Go
    3) Drag known_hosts to the trash
    4) Try connecting with Fetch

    Let me know if that helps.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • John Lehet Member

    This worked. Thanks!

    I have a vague memory of having to delete this file before within the last 6 or 9 months or so. I wonder what's munging it.

    Posted 3 years ago #

  • Hugo Member

    I am having this problem for a week now!! I just updated to the lates version still no go..
    I checked my firewall settings.. look ok. please help!!!
    Here is the Fetch Transcript...

    Connecting to ftp.ww2rps.com port 21 (Mac OS X firewall is limiting connections to specific applications) (12/19/14, 2:06 PM)
    Connected to 67.195.61.91 port 21 (12/19/14, 2:06 PM)
    An FTP with TLS/SSL connection to “ftp.ww2rps.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.ww2rps.com port 21 (Mac OS X firewall is limiting connections to specific applications) (12/19/14, 2:06 PM)
    Connected to 67.195.61.91 port 21 (12/19/14, 2:06 PM)
    An FTP with TLS/SSL connection to “ftp.ww2rps.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Hugo,

    It looks like the ftp.ww2rps.com server is not responding. You should contact the hosting company that runs that server, to let them know that their server is down, and to find out when it will be available again.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • prairiedoc Member

    I tried to log in to Fetch and thought I was using the correct information, and it says that it is not able to connect due to incorrect password. Nothing I've tried works (I don't know much about computers) and I could really use some assistance.
    It would be very helpful to speak with someone per phone since I know so little and I think it would clear up some basic misunderstandings.
    I've used Fetch since the inception of my website in 2006.
    It would seem that it is common courtesy for a company to be able to speak with its customers per phone and I would appreciate being able to speak with someone about the problem directly.

    Thank you.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    You need to contact your web hosting company. They are the ones that can reset your password.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • jkbanff Member

    Jim,
    I've just started getting this error message when I try to connect with Fetch. I've been accessing my website for years this way with no problem. Now suddenly I get: "An ftp connection cannot be opened because the ftp server dropped the connection."

    Here is the Fetch transcript:
    Connected to 98.139.135.35 port 21 (2015-07-24, 4:11 PM)
    An FTP with TLS/SSL connection to “ftp.xxxxxxxxx.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.xxxxxxxxxxx.com port 21 (Mac OS X firewall is allowing connections) (2015-07-24, 4:12 PM)
    Connected to 98.139.135.35 port 21 (2015-07-24, 4:12 PM)
    An FTP with TLS/SSL connection to “ftp.xxxxxxxxxxx.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    I've tried SFTP, straight FTP, but same message. Suggestions?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for posting your transcript. You are correct to be specifying FTP with TLS/SSL. I just tried connecting to the same IP address, and I didn't get the dropped connection message (I couldn't log in, because I don't have the username and password for an account, but I got further than you did in the transcript). That suggests it might have been a temporary problem. I have one other report of this error from a Yahoo!-hosted account. That user runs OS X 10.7.5 on his Mac; what version of OS X are you running?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Janine Member

    Trying to connect and it says "An FTP connection to "ftp.epnet.com" could not be opened because the FTP server dropped the connection.

    I just sent the Fetch Transcripts.

    Thanks
    Janine

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.10.5 (14F27) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55002-CM8U-6J7C T
    Connecting to ftp.epnet.com port 21 (Mac OS X firewall is allowing connections) (10/29/15, 1:03 PM)
    Connected to 140.234.252.111 port 21 (10/29/15, 1:03 PM)
    An FTP connection to “ftp.epnet.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.epnet.com port 21 (Mac OS X firewall is allowing connections) (10/29/15, 1:03 PM)
    Connected to 140.234.252.111 port 21 (10/29/15, 1:03 PM)
    An FTP connection to “ftp.epnet.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Update check skipped at 10/29/15, 1:04 PM (next check after 11/4/15, 9:48 PM)
    Connecting to ftp423@ftp.epnet.com port 22 (10/29/15, 1:36 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.epnet.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh_exchange_identification: read: Connection reset by peer

    ”)
    Connecting to ftp.epnet.com port 21 (Mac OS X firewall is allowing connections) (10/29/15, 1:36 PM)
    Connected to 140.234.252.111 port 21 (10/29/15, 1:36 PM)
    An FTP connection to “ftp.epnet.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.epnet.com port 21 (Mac OS X firewall is allowing connections) (10/29/15, 1:41 PM)
    Connected to 140.234.252.111 port 21 (10/29/15, 1:41 PM)
    An FTP connection to “ftp.epnet.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Edited 2 years ago #

  • Janine Member

    Trying to connect and it says "An FTP connection to "ftp.epnet.com" could not be opened because the FTP server dropped the connection.

    I just sent the Fetch Transcripts.

    thanks
    Janine

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    I'm able to connect to ftp.epnet.com, so it could be it was just a temporary problem (I can't actually log in, because I don't have an account, but I can get far enough to get a "login incorrect" error). If you are still seeing this problem I would try restarting your Mac. If that doesn't help I would contact your ISP.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Janine Member

    Hi Jim,

    I restarted and still says "An FTP connection to "ftp.epnet.com" could not be opened because the FTP server dropped the connection. It has to be on the their side.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Yes, I would contact the server administrator and show them the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jim Member

    I can open Fetch 5.7.5 and log in with a shortcut, but as soon as I click on a folder Fetch shuts down with the UNEXPECTED QUIT notice. It does this on every site that I try.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Jim

    Could you send me the crash report at http://fetchsoftworks.com/fetch/feedback ? I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Christine Member

    Hi

    I have signed on to Fetch for the past eight years using the drop-down menu next to "Hostname" (with the clock icon). I accidentally deleted the drop-down menu items today. Now I am getting an error message when I go to sign in with what I know is the correct Hostname, Username, and Password. I also know the server is up and running.
    Error message: "An FTP with TLS/SSL connection to "ftp.avalonpub.com" could not be opened because the FTP server dropped the connection. Try again, or contact the server administrator to verify that the server is running.

    Can you help?

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Christine,

    Could you contact me at http://fetchsoftworks.com/fetch/feedback ? I have an experimental version of Fetch that may address the problem you are experiencing.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • metroeco Member

    Fetch has worked well since 2005.

    Last week began getting message "could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)"

    Fetch worked earlier in the day, then quit connecting. Has not connected since.

    Server admin says " I was able to get into both the FTP accounts using these credentials. That means the problem is with your FTP client. I'd suggest updating the software or trying a different FTP client."

    So I downloaded latest Fetch.

    Still doesn't work.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Metroeco,

    Could you choose Fetch Transcript from the Window menu and post the contents after trying to connect? You can post the contents here, or at http://fetchsoftworks.com/fetch/feedback .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Karthi Member

    hii everyone :

    Plz help me this error is showing for me what shall i do for this ?

    Response: 220 tc FTP version 1.0 ready at Wed Jan 5 22:15:11 2000
    Command: USER sahera
    Response: 331 Enter PASS command
    Command: PASS **
    Response: 530 User sahera cannot log in.
    Error: Critical error
    Error: Could not connect to server

    by
    Karthi

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Karthi,

    You should contact the people who run the server and show them that transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • David Member

    Hi Jim,

    I also have a connectivity issue. First, let me say >>> thanks for updating the Fetch software for all of these years.

    The basics:
    - Connecting to ftp.eoddata.com with a username and password
    - Using basic ftp. I tried SFTP and FTP with/TSL, etc and none of these other options worked.
    - I am trying to mirror from this site to my local computer. There are about 26000 files with about 50 in a main folder and the other 26000 in a few sub-folders.
    - The initial mirror worked well and I copied about 75% of the site.
    - The problem occurs when restarting the mirror. Fetch starts checking the attributes of each file to see if it needs to be copied. It reads about 2000 or so files and then reports an error that that ftp connection was dropped.
    - I have tried several times and it does not stop on the same file each time, but goes a little more or less into the subdirectories.
    - I have tried this from both wireless and hardwired ethernet using Comcast as the internet provider.

    - I am assuming that the problem is on the host side, but it there any setting in Fetch that I could try? For example, Could Fetch retry the connection after a minute or so and then restart from where it left off? It never get's through the 26000 files, so it never completes the mirror.
    - Or, could Fetch be set to only mirror the top directory and not all of the sub-directories? It is the top directory that changes each day.

    Here is the transcript, and thanks for the help,

    David

    >>>> This is the last few lines of the Transcript after successfully reading about 2000 of the 26000 files.

    213 20150306053601
    Remote file CBOT_20150305.txt modified 3/6/15, 5:36 AM, local file CBOT_20150305.txt modified 3/6/15, 5:36 AM, will not download
    MDTM CBOT_20150306.txt
    213 20150308051555
    Remote file CBOT_20150306.txt modified 3/8/15, 5:15 AM, local file CBOT_20150306.txt modified 3/8/15, 5:15 AM, will not download
    MDTM CBOT_20150309.txt
    213 20150310033353
    Remote file CBOT_20150309.txt modified 3/10/15, 3:33 AM, local file CBOT_20150309.txt modified 3/10/15, 3:33 AM, will not download
    MDTM CBOT_20150310.txt
    213 20150311024159
    Remote file CBOT_20150310.txt modified 3/11/15, 2:41 AM, local file CBOT_20150310.txt modified 3/11/15, 2:41 AM, will not download
    MDTM CBOT_20150311.txt
    421 Connection closed, timed out.
    Remote file CBOT_20150311.txt modified 3/12/15, 3:00 AM, local file CBOT_20150311.txt modified 3/12/15, 4:47 AM, unsure of time zone, will not download
    MDTM CBOT_20150312.txt
    send_cmd():con_conn->Putline() returns 2,-50
    ftp_modtime: 2,-30014 (state == RGET_CHECKING_DATE)
    retry_failed_operation derr = 2, -30014 retry_state = RGET_CHECKING_DATE cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Fetch could not check the modification date of file “CBOT_20150312.txt” because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for posting. Usually Fetch does try to automatically resume a failed operation; I'm not sure why that isn't happening here, but that's something we could investigate further. Unfortunately there's no way to tell the mirror command to ignore subdirectories.

    The other approach would be to ask the server administrators to set a longer timeout. My guess is that the server is dropping the connection because a certain amount of time has elapsed without a file transfer happening.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • David Member

    Hi Jim,

    Thanks for the suggestion. I tried a couple of different tests on the server.
    1) Opened the ftp connection to get the basic directory list and then waited. The server then drops the connection after about 5 minutes.
    2) Tried the mirror command. Fetch starts checking the 26000 files on the server to see if anything has changed. I had previously transferred about 75% of the files. The connection drops again after 5 minutes before Fetch has found any files to transfer.
    3) Tried the above a few different times, and it always drops after 5 minutes.

    This helps very much in order to see what the source of the problem is. I will check with the vendor to see if they can increase this timeout. However, they would have to increase this to about 30 minutes in order to get through the entire directory.

    Please let me know if you would like to test any Fetch modifications, or if there is a way to ping the server every so often in order to keep it awake, or transfer a file every few minutes even if it was previously transferred.

    Thanks and have a good holiday.
    David

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi David,

    I would be interested in testing a Fetch modification. Whenever it's convenient could you contact me at http://fetchsoftworks.com/fetch/feedback ?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • David Member

    Hi Jim,

    Thank you. I have provided my e-mail address on the feedback link that you provided and I would be interested to try the updated version when available.

    Thanks,
    David

    Posted 11 months ago #

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