Fetch Softworks

FTP Server drops connection (5 posts)

• Started 11 years ago by Chris
• Latest reply 11 years ago from Chris

• Chris Member

  I have been using Fetch 5.3.1 for a few years now without problems, I recently tried to upload to a client and while it started ok the transfer rate dropped quickly and then stalled. I had thought at the time that it was their problem, in the end I delivered the work on disc, I now see the work on their ftp site which they uploaded successfully. The error message read; FTP SERVER has dropped the connection. server responded "connection closed transfer aborted" I tried a number of times over two days always the same message, a total of 4. 5 mbs of one tiff was uploaded and it would not even start transfer of the pdfs, the previous day I did upload a 1.5 mb j-peg successfully, and have used it on files (photos) of 200 mb in the past. I have 'use passive mode transfers' checked and 'keep connection alive'. Is there a problem with my settings, or my version of Fetch? Obsolete? If not can you suggest where else I can look for the problem.
  Thanks
  Chris

  Posted 11 years ago #

• Jim Matthews Administrator

  The first thing I would try is Fetch 5.7.1, our latest release, which you can download from http://fetchsoftworks.com . We've made improvements to the file transfer code since 5.3.1, so you may find that the new version fixes this problem.

  If it doesn't, please let me know and we can investigate further.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Chris Member

  Thanks Jim but I don't think that version is compatible with OS 10.4 the recommended update was 5.6 is that going to be enough do you think?

  Posted 11 years ago #

• Jim Matthews Administrator

  Yes, if you are on 10.4 I'd try 5.6, which you can download from http://fetchsoftworks.com/fetch/download .

  Posted 11 years ago #

• Chris Member

  Thanks Jim

  Posted 11 years ago #