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FTP with TSL/SSL connection could not be opened because connection timed out. (11 posts)

  • Started 11 months ago by Greg
  • Latest reply 4 months ago from Jim Matthews
  • Greg Member

    I am using a Mac running OS X 10.7.5. I have been attempting to connect to an FTP site for several weeks using Fetch Version 5.7.7 and the TSL/SSL option. The connection keeps timing out. I can connect to the site from another Mac using Filezilla. Could you please help.

    The Fetch transcript is below.

    Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-F5NB-E69Q T
    Connecting to animadesigns-shop.com port 90 (Mac OS X firewall is limiting connections to specific applications) (12/13/18 4:48 PM)
    An FTP with TLS/SSL connection to “animadesigns-shop.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 12/13/18 4:50 PM (next check after 12/17/18 2:08 AM)

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi,

    Are you sure that you're connecting to port 90 with Filezilla? I don't get any answer when I try to connect to that port.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • Greg Member

    Jim,

    You are correct, I put the wrong port number in my message and the login script. It should have been port 990. I have tried to reboot the Mac and power cycle the cable modem and router. Here is the latest Fetch transcript:

    Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-F5NB-E69Q T
    Connecting to animadesigns-shop.com port 990 with TLS/SSL (Mac OS X firewall is limiting connections to specific applications) (12/14/18 5:00 PM)
    Connected to 50.97.69.131 port 990 (12/14/18 5:00 PM)
    get_reply():con_conn->Getline() returns 3,-9844
    An FTP with TLS/SSL connection to “animadesigns-shop.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Update check skipped at 12/14/18 5:00 PM (next check after 12/17/18 2:08 AM)

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi,

    It looks like the server requires a newer version of TLS than is provided by OS X 10.7. Fetch uses the TLS software built into OS X, while FileZilla has its own TLS implementation, which would explain why FileZilla can connect.

    I suspect that you could connect to this server with Fetch on OS X 10.8 or 10.9, but on 10.7 you probably need to use FileZilla.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • Greg Member

    Thanks, Jim.

    I'll see if I can find a version of Filezilla that runs on OS X 10.7.5.

    Posted 11 months ago #

  • francoise BERNARD BRIES Member

    I have the same problem with Fetch opening !!! It lasts more than xxx second and close after... and once it opens !!! Thank you if you get my message...

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi Francoise,

    I'm afraid I don't understand the problem you are describing. How many seconds does it take for Fetch to open? What version of Fetch are you running, and what version of macOS?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • francoise BERNARD BRIES Member

    Hello Jim

    My Fetch version is the 5.7.7 and my Mac runs with Morave 10.14.5. I don't know exactly how many seconds are when Fetch open ??? and generally it close before opening and parfois it opens !!!

    Thanks for your reply

    Posted 4 months ago #

  • Jim Matthews Administrator

    Bonjour Francoise,

    Recevez-vous un message quand Fetch ferme?

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • francoise BERNARD BRIES Member

    Oui
    Impossible to open a connexion FTP sur "ftp.pages-tambour.com" because connexion delay is out Perhaps one problem with the network or the computer server don't reply....
    No more

    Posted 4 months ago #

  • Jim Matthews Administrator

    Bonjour,

    It appears that the server "ftp.pages-tambour.com" is not responding. You should contact the hosting company that runs ftp.pages-tambour.com.

    Merci,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

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