Fetch Softworks

Get me onto GoDaddy (4 posts)

• Started 15 years ago by Padraic
• Latest reply 15 years ago from Scott McGuire

• Padraic Member

  I'm fairly computer savvy... web stuff, not so much.

  I'm getting ready to upload a Joomla site onto GoDaddy. Wanted to use Fetch to transfer the files. Fetch asks for a user name. GoDaddy doesn't accept what I understand to be my username, nor my customer number, nor the name I use for my core URL.

  I called GoDaddy and the tech guy suggested I try their IP number.

  That didn't work either.

  Then he seemed to run out of ideas.

  Does anybody else have any?

  Thanks

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  The best suggestion is to call GoDaddy again and hope you get someone who can actually help you.

  If you've paid GoDaddy money for a hostname and hosting services, they should be able to tell you what to enter for the hostname, username, and password. No one else can tell you want you need to enter, unfortunately.

  Many people are using Fetch to connect to GoDaddy successfully. There have been a few cases where even with the correct information, Fetch has been unable to talk to GoDaddy, and that has always turned out to be a problem with GoDaddy's servers that they need to fix.

  If you want to post a transcript of your attempt to connect with Fetch, it's possible we will be able to point out a problem, but most likely, the best thing to do is try GoDaddy again.

  To send a Fetch transcript, do the following:

  * Quit Fetch.
  * Open Fetch again.
  * Try to connect to your server.
  * After you get an error message, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Padraic Member

  Thanks, Scott.

  As often happens with this sort of thing, the problem wasn't in the answer... it was the question.

  I had kept a record of all the ID info necessary for GoDaddy. I had nothing listed as a "Username."

  Today, I took your advice and called GoDaddy back. This time, the techie sent me a standard e-mail with all my ID info.

  It had the same user name as the one the guy gave me verbally last night.

  It also had my password.

  Which started with a capital.

  In my records, I had it as all lower case.

  Oops.

  Fetch is working just fine now.

  Thanks.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome - glad to hear all is working well now!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #