Fetch Softworks

Getting File List V5.3 on OSX10.411 (4 posts)

• Started 15 years ago by sroeder
• Latest reply 15 years ago from Scott McGuire

• sroeder Member

  I too am having difficulty with Fetch retrieving file lists. Passive mode is ON. Here is the most recent transcript. Thanks in advance for your help:

  Connected to XX.XXX.XXX.XXX port 21 (8/27/08 8:54:40 AM)
  220 Welcome to FTP Site
  USER iuser1
  331 Password required for iuser1
  PASS
  230 Logged on
  SYST
  215 UNIX emulated by FileZilla
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 Syntax error, command unrecognized.
  CWD /
  250 CWD successful. "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PORT XX,X,X,X,XXX,XXX
  200 Port command successful
  LIST -al
  150 Opening data channel for directory list.
  Active mode connection blocked by Mac OS X firewall, port XXXXX
  ABOR
  425 Can't open data connection.
  226 ABOR command successful
  PASV
  227 Entering Passive Mode (XXX,XXX,XXX,XXX,X,XX)
  Making data connection to XX.XXX.XXX.XXX port 49

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  This transcript shows that passive mode is off. Fetch tries passive anyway, but the attempt to connect with active (the opposite of passive) first may be confusing things.

  Please try the following:

  * Quit Fetch.
  * Open Fetch again.
  * Go to the Fetch menu, choose Preferences, and make sure the "Use passive mode transfers" is checked.
  * Try connecting again.

  However, I see that you have your firewall turned on, which prevents active FTP from working; and it is possible the server also has a firewall on, which will prevent passive FTP from working. In these cases, your only option when using Mac OS X 10.4 is to turn the firewall off temporarily while you FTP. (There is a better solution on Mac OS X 10.5.) You could also check and see if the server support SFTP connections, which are not affected by firewalls.

  Please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• sroeder Member

  Scott,
  You say the transcript indicates Passive mode is OFF.

  Under Fetch Preferences/GeneralFTP Compatibilty - Use passive mode IS checked. Also, under OS System Preferences/Network/Proxies - use Passive FTP Mode is also checked.

  Am I missing a check box somewhere???

  What is the 10.5 alternative - perhaps I can upgade.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Hmm. Well, the transcript shows Fetch trying active mode first, and then passive mode; it should be trying passive mode first if the passive box is checked, so I cannot explain that discrepancy.

  No, there is no other checkbox or preference that you're missing; and the passive checkbox in System Preferences does not affect how Fetch operates.

  Since you have the passive checkbox checked, I believe the problem is, as I mentioned before, that you have firewalls at both ends, and FTP cannot work successfully in that case (this is not just a Fetch problem - any FTP client would have the same problem when both you and the server have firewalls).

  However, on Mac OS X 10.5, the system firewall has an option that lets you allow certain applications to work through the firewall; so instead of turning the entire firewall off, you can tell it that Fetch is allowed to make connections through the firewall. I believe this would solve your problem.

  For more information, see the Allowing Fetch to work with the Mac OS X 10.5 firewall and Active and passive FTP topics in Fetch Help (or click the links here).

  However, before upgrading, you should verify that the firewall is the cause of the problem, by turning it off temporarily and trying to connect to the server. If you can connect successfully, then the firewall is the cause of the problem, and Mac OS X 10.5's more flexible firewall will probably help.

  Note that there are many other changes in Mac OS X 10.5 as well, and if you upgrade to Mac OS X you may find that you need to upgrade other applications on your Mac. You should research it a bit before upgrading (you can read about it on Apple's website).

  Please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #