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got error message -1407 while downloading (8 posts)

  • Started 8 years ago by Paolo B
  • Latest reply 8 years ago from Scott McGuire
  • Paolo B Member

    Despite several attempts to re-install Fetch, including downloading the most recent version I keep getting the error message -1407 while downloading any kind of file or directory. I found the following thread
    http://fetchsoftworks.com/fetch/messageboard/fetch-get-broken-1407-error, but no solutions are offered rather than repairing OSX (which in my case works perfectly with all of the applications) and it is not eveident that this was successful.
    Can you help me?

    Thank you

    Paolo Burlando, ETH Zurich

    Posted 8 years ago #

  • Scott McGuire Administrator

    HI Paolo,

    While this problem may indicate a problem with your installation of Mac OS X or your disk, we can do some investigation to see if it can be resolved another way.

    Have you tried restarting your Mac since this started happening?

    Are you downloading your files using the Get button, or are you using drag an drop to download them?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Paolo B Member

    Hi Scott,

    I tried to restart the Mac, I have downloaded the most recent version and reinstalled from scratch Fetch having deleted with secure empty trash the previous version (I didn't delete any specific log, if any exists).

    I am also using the get button, no drag and drop.

    If I need to download a pdf I can work around the problem by editing and saving locally, but this works only with files that you can edit directly there.

    Thank you for any help.

    Paolo

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Paolo,

    Thanks for the information.

    Could you please tell us what folder you have set as your download folder? To do this:

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the Download tab.
    * What is the "Save downloaded files to" pop-up menu set to?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Paolo B Member

    Hi Scott,

    you had a brilliant idea. Indeed the download folder was not set properly. It was set to "Speedbars_Blue_x8.png". This must come from a bug during (one of) the previous installation(s), as I set the download folder at the first installation (about 4 years ago) and never changed. I set it again to download and tested. It works!

    Great and fast job, thanks a lot.

    Paolo

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Paolo,

    You're welcome, and I'm glad that fixing the download folder was the solution.

    Actually, if that setting changed unexpectedly, it's probably because Mac OS X is failed to properly keep track of the identity of the folder that you'd chosen there previously. Each file or folder on your hard drive has a unique identifier, and it sounds like the unique ID of the folder that was there got assigned to another file. That shouldn't happen, so you may still want to run Disk First Aid to check your disk for problems, as suggested in the other thread, if you haven't already.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Paolo B Member

    Hi Scott,

    after thinking and thinking I guess I know what happened.. At some point the hard disk was changed from a 120 GB t a 320 GB and it was renamed from Macintosh HD to Mac HD... It may be that the error appeared after that change...
    I'll follow your advise anyway.

    Thanks again and regards

    Paolo

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Paolo,

    Yes, changing the hard drive and copying the contents from one to another could have possibly caused the Fetch download folder setting to get set to something unexpected.

    But it won't hurt to check the disk anyway, just in case!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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