Fetch Softworks

Hangs up when getting file list (11 posts)

• Started 19 years ago by guest
• Latest reply 19 years ago from Jim Matthews

• guest Registered Member

  I'm trying to connect to a server with SSH. It's worked fine in the past, but not now. The SSH connection still works, but when I open the server connection in Fetch (using Passive Mode Transfers and entering a non-standard port number), it seems to open the connection and it says it's "getting the file list" -- then it hangs there, getting the file list, forever. I saw an earlier post about this in which there was no clear solution, but I thought you might have one now. I also upgraded to Fetch 4.0.3, to no avail.

  Thanks for your help!

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents of that window after you get stuck in "Getting File List..."?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Fetch 4.0.3 System 0x1028 Serial FETCHFL001-2927-089M TR
  Connecting to localhost port 2121 (11/14/03 3:36:26 PM)
  220 jabbah FTP server (SunOS 5.6) ready.
  ADAT
  500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
  USER colnick
  331 Password required for colnick.
  PASS
  230 User colnick logged in.
  SYST
  215 UNIX Type: L8 Version: SUNOS
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood.
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (199,94,20,106,220,225)
  LIST

  Posted 19 years ago #

• Jim Matthews Administrator

  I would ask the server administrator whether a firewall has been installed, or the FTP server configuration changed to forbid what are sometimes called proxy or fxp connections (data connections that come from a different address than the control connection). Either of these could keep passive mode FTP from working through SSH.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Thanks so much! I work at home, so I'm not sure who my server administrator would be. I've gone into the Firewall section of my System Preferences, and it says "Firewall is off." Any point in contacting my ISP?

  Cindy

  Posted 19 years ago #

• Jim Matthews Administrator

  Is the server at home too, or is there someone else responsible for it?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  The server I'm connecting to is across the country. I'm also working with IT staff there to try and figure this out. They say the connection is fine, though I still can't download any docs (I'm still getting the same hang-up -- "Getting file list")

  Thanks,
  Cindy

  Posted 19 years ago #

• dmccabe Member

  I'm running into a similiar problem here with a hang on LIST.

  I shut off Passive FTP and got a message copied below. I trying to connect between two OSX Jag computers (through a cable modem and router, this is currently just a test...)

  Any suggestions? Thanks

  257 "/Users/danielmccabe/Public/TMA" is the current directory.
  PORT 192,168,0,111,167,41
  200 PORT command successful.
  LIST
  425 Can't build data connection: Operation timed out.
  ftp_list: -30000 (state == GETTING_LIST)
  PWD

  Posted 19 years ago #

• Jim Matthews Administrator

  dmccabe: Do you have the OS X firewall turned on (in the Sharing panel of System Preferences)? If so I'd try turning it off. Otherwise I'd try checking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  I'm having a similar problem today. I click on Fetch and it says "getting file list" for several minutes, then i get the error message "the file transfer server has shut down" i have fetch 4.03, the passive mode transfer is checked and my firewall is turned off. any other suggestions?

  thanks!

  Posted 19 years ago #

• Jim Matthews Administrator

  I'd try unchecking "Use passive mode transfers (PASV)". If that doesn't work I'd post the contents of the Fetch Transcript window, after trying with PASV checked and with it unchecked.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #