Fetch Softworks

Having problems uploading with DSL (6 posts)

• Started 18 years ago by catseye
• Latest reply 18 years ago from Jim Matthews

• catseye Member

  Ever since I switched over to DSL from dial up, when I try to upload a file, no matter the size, the progress circle fills but the file never completely uploads. the little dog just keeps on running. I check your FAQ's first, but nothing worked there. Help!

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after trying to upload a small file?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• catseye Member

  After an hour of trying to load the file calendar.html (40kb), this is what it says. I had to force quite it. Also, this isn't all of it, for some reason I can't seem to post the entire message.

  Fetch 4.0.3 System 0x1026 Serial FETCHFL001-SP03-612E TR
  Connecting to ftp.factoriamall.com port 21 (6/15/04 12:39:35 PM)
  220 FTP Service
  USER fact27
  331 Password required for fact27.
  PASS
  230 User fact27 logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (209,238,200,243,117,241).
  LIST
  150 Opening ASCII mode data connection for file list

  226 Transfer complete.
  PASV
  227 Entering Passive Mode (209,238,200,243,117,159).
  STOR calendar.html
  150 Opening ASCII mode data connection for calendar.html

  Posted 18 years ago #

• Jim Matthews Administrator

  That looks like a problem with your DSL line. You could try uploading to ftp.fetchsoftworks.com to confirm that it isn't a problem with the server. Do do that enter "ftp.fetchsoftworks.com" in the Host field of the New Connection window, and leave the User ID and Password fields blank. Double-click the "incoming" folder before uploading, and ignore the permission error (it means that other people can't see what you upload).

  If you have the same problem there I would recommend contacting your DSL provider; you may need a new DSL modem, or they may have to make a change to your line.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• catseye Member

  Thanks, and yes I did have the same problem. I had previously tried to contact my DSL server but they didn't have a clue to what I was talking about. Any suggestions besides what I described here to tell them. Thanks for you help!

  Posted 18 years ago #

• Jim Matthews Administrator

  I would go back to the DSL provider and say that you can't do FTP uploads. You can say that you've tried different servers, so you know it isn't a problem with the servers. You could also try different FTP clients, if they needed more convincing.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #