Fetch Softworks

HD24 & Fetch (5 posts)

• Started 20 years ago by Freedomsound
• Latest reply 20 years ago from Jim Matthews

• Freedomsound Member

  I can get files with ease and the HD24 does not disconnect. The only trouble is when I go to put files from my Mac to the HD24 the HD24 disconnects the FTP server to Fetch. The HD24 flashes an error
  " Invalid Command" and then disables the FTP server. I also use a Windows based PC transfer and CuteFTP and I can go back and forth from the HD24 with out any trouble. Thus I think that Fetch is sending a command after an upload to the HD24 that the Alesis unit rejects. I can re-enable the FTP server on the HD24 and upload or put anong track. When the transfer is complete the HD24 shuts down the process. 99.9 % of all my audio editing is done on the Mac and would be nice to transfer files with out having to walk across my control room to re-initialize my HD24 Hard drive recorder. Thanks in advance for your help.

  Posted 20 years ago #

• Jim Matthews Administrator

  There weren't any unusual commands in the transcript you posted, so it's hard to see what the HD24 is objecting to. Are you uploading in Automatic or Raw Data format?

  Thanks,

  Jim Matthews
  Fetch Softworks

  [This message has been edited by JimMatthews (edited 01-07-2004).]

  Posted 20 years ago #

• AUSER Member

  I ma having the same problem. What could be the cause?

  Posted 20 years ago #

• Jim Matthews Administrator

  I'm contacting Alesis to see if they have any suggestions.

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• Jim Matthews Administrator

  I heard back from Alesis, and the support person there make a couple of recommendations:

  1) Make sure that you are uploading mono AIFF files, named Track01.aif up to Track24.aif (or as many tracks as you have).

  2) When exporting tracks from ProTools be sure to check the "PC compatible" option.

  Do either of these suggestions help any?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #