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Help- Can not put files in due to time out/unexpected response (6 posts)
- Started 17 years ago by melissa
- Latest reply 17 years ago from Scott McGuire
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melissa Member
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Scott McGuire Administrator
Hi,
Sorry you're having problems.
Could you please do the following to help us diagnose the problem? After you try to connect and upload some files, choose "Fetch Transcript" from the Window menu, copy the contents of the transcript window, and post them here?
Thanks,
Scott McGuire
Fetch Softworks -
melissa Member
Thanks for helping. here it is
Fetch 5.0.4 (5A785) running on Mac OS X 10.3.9 (7W98) English
StuffIt Engine 0x702, StuffIt SDK Version StuffIt version 7.0.3
Expires 11/10/2005 T
Connecting to performermag.net port 21 (10/27/05 11:20:49 AM)
Connected to 67.154.105.2 port 21 (10/27/05 11:20:51 AM)
220 NetPresenz v4.1 (Unregistered) awaits your command.
USER performer
331 Password required.
PASS
230-Welcome to the Performer FTP Site.
230 User logged in to 1 volumes, directory is "/PerformerFTP".
SYST
215 MACOS Peter's Server
PWD
257 "/PerformerFTP" PWD command successful.
MACB ENABLE
200 MacBinary Mode is enabled.
PWD
257 "/PerformerFTP" PWD command successful.
TYPE A
200 Type set to A, ASCII transfer mode.
PASV
227 Entering Passive Mode (192,168,1,200,197,68).
ABOR
225 ABOR command successful.
PORT 207,244,146,140,192,106
426 Transfer aborted. Data connection closed.
ftp_list: -30027 (state == GETTING_LIST)
CWD Scream Club
200 PORT command successful.
PWD
250 "/PerformerFTP/Scream Club" cd successful.
ftp_pwd: -30000 (state == RPUT_GETTING_WD)
PWD
257 "/PerformerFTP/Scream Club" PWD command successful.
TYPE A
257 "/PerformerFTP/Scream Club" PWD command successful.
ftp_list: -30000 (state == GETTING_LIST)
Update check skipped at 10/27/2005 11:22 AM (next check after 11/01/2005 12:00 PM) -
Scott McGuire Administrator
Hi,
It looks like the server is behind a firewall. The following should work around the problem:
* Close the connection to the server (close the window).
* Go to the General pane of the Preferences, and make sure "Use passive mode transfers" checkbox is unchecked.
* Make a new connection to the server.(With this particular kind of server, if you change the "use passive mode" setting while the connection is still open, it won't work correctly - you need to do it before you make the connection.)
If that doesn't work, you need to talk to the server owner about either making adjustments to, or temporarily disabling, their firewall.
Let us know if this helps. Thanks,
Scott McGuire
Fetch Softworks[This message has been edited by ScottMcGuire (edited 10-27-2005).]
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kenroar1 Member
I am getting similar errors, but it is with 6 different servers. Previous to my upgrade from 10.4.5, I was able to upload without any problems. This indicates to me a possible conflict with the latest Mac version. One thing confusing about the last transcript is that it says it is entering passive mode even though I have that option unchecked in the general preferences. Here are several transcripts from several different servers:
Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
Partial serial FETCHED001-650G-B420 T
Connecting to princetonol.com port 21 (OS X firewall is off) (5/11/06 6:37:24 PM)
Connected to 209.123.244.65 port 21 (5/11/06 6:37:24 PM)
220 Serv-U FTP Server v4.1 for WinSock ready...
ADAT
530 Not logged in.
AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
500 'AUTH': command not understood.
USER iad
331 User name okay, need password.
PASS
230 User logged in, proceed.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
MACB ENABLE
500 'MACB': command not understood.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
PORT 10,0,1,40,208,151
200 PORT Command successful.
LIST
500 'T': command not understood.
PASV
ABOR
ftp_list: -30000 (state == GETTING_LIST)
QUIT
send_cmd():con_conn->Putline() returns -3208-------------------------------------------
Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
Partial serial FETCHED001-650G-B420 T
Connecting to 64.23.125.114 port 21 (OS X firewall is off) (5/11/06 6:21:05 PM)
Connected to 64.23.125.114 port 21 (5/11/06 6:21:05 PM)
220 FTP server (Version 5.339PWS/AI) ready.
ADAT
500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
500 'AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
USER mk31kt36
331 Password required for mk31kt36.
PASS
230 User mk31kt36 logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
MACB ENABLE
500 'MACB ENABLE': command not understood.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
PORT 10,0,1,40,173,122
200 PORT command successful.
LIST
500 'ST': command not understood.
PASV
500 'ST': command not understood.
ftp_list: -30000 (state == GETTING_LIST)-------------------------------------------
Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
Partial serial FETCHED001-650G-B420 T
Connecting to bsd14.infinology.net port 21 (OS X firewall is off) (5/11/06 6:34:09 PM)
Connected to 8.3.8.107 port 21 (5/11/06 6:34:09 PM)
220 ProFTPD 1.3.0rc2 Server (Main FTP Server) [8.3.8.107]
ADAT
500 ADAT not understood
AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
500 AUTH not understood
USER the-reel
331 Password required for the-reel.
PASS
230 User the-reel logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
MACB ENABLE
500 MACB not understood
CWD the-reelgillman.com/
250 CWD command successful
PWD
257 "/the-reelgillman.com" is current directory.
CWD munsters
250 CWD command successful
PWD
257 "/the-reelgillman.com/munsters" is current directory.
TYPE A
200 Type set to A
PORT 10,0,1,40,117,151
200 PORT command successful
LIST
500 T not understood
PASV
227 Entering Passive Mode (8,3,8,107,17,81).
LIST
227 Entering Passive Mode (8,3,8,107,17,83).
ftp_list: -30000 (state == GETTING_LIST) -
Scott McGuire Administrator
Hi kenroar1,
The reason Fetch is switching to passive mode, even though you don't have it checked, is because active mode is failing. When active mode fails, Fetch tries passive mode automatically. Unfortunately, passive mode is also failing.
We don't think active mode is failing because of a conflict between 10.4.6 and Fetch; it looks like an issue with your cable modem or router (the response to "LIST" shows that the "LIST" command is getting garbled, that's usually a NAT/router incorrectly retransmitting that command). Did you recently get a new one, or upgrade the firmware of your current one?
To help narrow down the problem, could you please try the following and let us know what happens?
Could you please try connecting to ftp.fetchsoftworks.com and see if that works?
Also, can you successfully connect to any of the problem servers using SFTP?
Thanks,
Scott McGuire
Fetch Softworks
- Page 1
I am new to Fetch. I am trying to upload files to another host. When I try to connect Fetch says that there is a timeout trying to establish a passive mode data connection. It says to uncheck "use passive mode transfers" box. I have done that. I have turned my firewall off. The message still pops up. But it looks like I am connected but I don't see any folders (that I was told were going to be there). Then I try to put files in and it says Fetch can not put my files in the FTP server sent an unexpected response. "server responded '/siteFTP/folder' cd successful"
Posted 17 years ago #