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Help! "Can't Open Data Connection" (11 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 21 years ago by zarathustra
  • Latest reply 21 years ago from Jim Matthews
  • zarathustra Member

    Hi,

    I am trying to connect to a Windows NT ftp server. I can connect through command line FTP on Mac OS X and everything works (get, put, ls, etc.). I can connect to the server using fetch, but when fetch attempts to get the file list for the default directory (or any actually) the little dog runs for a while and then I get the error message: "Can't Open Data Connection" and the attempt to get the file list ceases but no files are displayed. The passive mode box is checked. I am connecting to the internet via a Linksys router hooked up to a DSL modem (PPPoE). Please, any advice?

    Thanks,

    Devin

    Posted 21 years ago #

  • yosemity Member

    I have exactly the same problem, but I get it when connecting to a UNIX server.

    Posted 21 years ago #

  • Jim Matthews Administrator

    I suggest checking the "Use passive mode transfers" box in the Firewall section of Preferences. You may also need to uncheck the "Use Internet Config" box in the General section of Preferences if you are running Mac OS X.

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • yosemity Member

    Thnx a lot man !!

    that did the job !!!!

    Posted 21 years ago #

  • zarathustra Member

    Hi Jim,

    I tried your suggestions (turning of PASV and off Use Internet Config) but I still get the same error. What should I do?

    Thanks,

    Devin

    Originally posted by JimMatthews:

    I suggest checking the "Use passive mode transfers" box in the Firewall section of Preferences. You may also need to uncheck the "Use Internet Config" box in the General section of Preferences if you are running Mac OS X.

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • zarathustra Member

    Sorry, my last message should read "turning on PASV" meaning that I kept the "Use Passive Mode Transfer" box checked.

    Devin

    Originally posted by JimMatthews:

    I suggest checking the "Use passive mode transfers" box in the Firewall section of Preferences. You may also need to uncheck the "Use Internet Config" box in the General section of Preferences if you are running Mac OS X.

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window? It is listed in the Window menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • zarathustra Member

    I'd prefer not to post it publicly, is there an e-mail address I can send it to you at?

    Thanks,

    Devin

    Originally posted by JimMatthews:

    Could you post the contents of the Fetch Transcript window? It is listed in the Window menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • Jim Matthews Administrator

    Yes, support@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • wellington Member

    I need help with this very same PROBLEM - Please let me know how to cnnect - I get the same error message - only from this SERVER - I can connect successfully to others - thanks, m

    Posted 21 years ago #

  • Jim Matthews Administrator

    Wellington: could you post the contents of the Fetch Transcript window, or email it to support@fetchsoftworks.com?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

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