Fetch Softworks

help - downloads stalling... (11 posts)

• Started 16 years ago by psch
• Latest reply 16 years ago from Scott McGuire

• psch Member

  Hi there,
  I'm trying to download roughly 500,000,000 byte files on a mac using fetch 4.0.3.

  I have done this in the past successfully, but for some reason now when I try the download keeps stalling at around 85,000,000 bytes. What's wierd is that it keeps stalling at pretty much exactly the same place. Then I try downloading a second file and the second one stalls at around 28,000,000.

  I've tried the resume download command which won't pick the download up (it used to work a treat). I've also tried double-clicking on the file on the desktop. In the general preferences I've checked the keep connections active box and the passive mode transfers box is also checked.

  Don't know what else to do. I'd appreciate any help...

  Thanks, in anticipation.

  Best

  Peter

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Peter,

  My first suggestion would be to try Fetch 5, if you are running a version of Mac OS X that supports it. Fetch 5.0.5 works on Mac OS X 10.2.4 and greater; Fetch 5.1 works on Mac OS X 10.3.9 and later. You can download either of them from http://fetchsoftworks.com/downloads.html .

  You can try Fetch 5 for free for 15 days.

  Let us know if that works or not, and if not, we'll investigate further. (Or let us know if you are on an olders version of the Mac OS and cannot try Fetch 5.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• psch Member

  Thanks for the reply. I'll give it a shot now. Best Peter

  Posted 16 years ago #

• psch Member

  Hi again - I downloaded 5.1 and tried again and managed to replicate the same result. It seems that some of the files download fine (several were successful at 400B) but one file stalls every time at 85MB and the other at 28MB. So it seems that the problem is file specific. I am on a mac, I don't know if that makes a difference. The error message I'm getting is:
  "Fetch could not get "xxx.xx" because the FTP server encountered an error accessing a file or folder. If you entered a file name, folder name or URL check that it is correct. Server responded: "Connection closed; transfer aborted. Transferred 282800480 bytes".
  I believe I am getting those messages once I try and resume download. I think without exception, once the download has stalled on these two particular problem files the resume download command won't work.

  I have tried this on three macs in my house, but we don't have any PCs. The guy I spoke to at the ftp end suggested I try a PC but I don't have that capability handy. Is it possible that it's a mac/pc thing?

  Thanks, in anticipation. Peter

  Posted 16 years ago #

• psch Member

  Hi again - I downloaded 5.1 and tried again and managed to replicate the same result. It seems that some of the files download fine (several were successful at 400B) but one file stalls every time at 85MB and the other at 28MB. So it seems that the problem is file specific. I am on a mac, I don't know if that makes a difference. The error message I'm getting is:
  "Fetch could not get "xxx.xx" because the FTP server encountered an error accessing a file or folder. If you entered a file name, folder name or URL check that it is correct. Server responded: "Connection closed; transfer aborted. Transferred 282800480 bytes".
  I believe I am getting those messages once I try and resume download. I think without exception, once the download has stalled on these two particular problem files the resume download command won't work.

  I have tried this on three macs in my house, but we don't have any PCs. The guy I spoke to at the ftp end suggested I try a PC but I don't have that capability handy. Is it possible that it's a mac/pc thing?

  Thanks, in anticipation. Peter

  Posted 16 years ago #

• psch Member

  Hi again - I downloaded 5.1 and tried again and managed to replicate the same result. It seems that some of the files download fine (several were successful at 400B) but one file stalls every time at 85MB and the other at 28MB. So it seems that the problem is file specific. I am on a mac, I don't know if that makes a difference. The error message I'm getting is:
  "Fetch could not get "xxx.xx" because the FTP server encountered an error accessing a file or folder. If you entered a file name, folder name or URL check that it is correct. Server responded: "Connection closed; transfer aborted. Transferred 282800480 bytes".
  I believe I am getting those messages once I try and resume download. I think without exception, once the download has stalled on these two particular problem files the resume download command won't work.

  I have tried this on three macs in my house, but we don't have any PCs. The guy I spoke to at the ftp end suggested I try a PC but I don't have that capability handy. Is it possible that it's a mac/pc thing?

  Thanks, in anticipation. Peter

  Posted 16 years ago #

• psch Member

  Hmmm. It seems I had a little finger trouble with that last post - sorry about that. P

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  A problem that only affects a couple of files repeatedly sounds like it's a problem with the server - either a bad block in the file on the server, or some pattern of data in the file that confuses the server. We think it's unlikely that using a Windows machine would solve the problem.

  What you could try is to try to download the files with a different Mac FTP client, such as an Interarchy, or the command line FTP client. That would allow you to rule out Fetch as the problem - if you see the problem with another FTP client on the Mac as well, the problem is likely on the server.

  Good luck,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 09-27-2006).]

  Posted 16 years ago #

• psch Member

  Hi again,

  thanks for your help. I don't know how to use a command line FTP client, but I'll give Interarchy a go and let you know.

  Thanks again

  Peter

  Posted 16 years ago #

• psch Member

  So the ftp guys have admitted the problem is at their end. Thanks for a great program! Best, Peter

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Peter,

  You're welcome. Glad you at least know the source of the problem; I hope they can fix it so you can get your files!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #