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How to Retrieve User Name Info for Re-installation (2 posts)

  • Started 15 years ago by Patty
  • Latest reply 15 years ago from Scott McGuire
  • Patty Member

    Dear Fetch,

    Hope all is well. We purchased Fetch back on 2006 June 28th and we have been upgrading it to new versions. Recently my Mac has a major crash and need to reinstall all software. I lost the user name and all information in order for my IT to reinstall Fetch, kindly provide me the info and advice what we should do.


    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi Patty,

    If you can send a note requesting your serial number that includes your full name, the email address, and the postal address you used when you purchased Fetch (or your best recollection of the addresses you used) to:

    serial at fetchsoftworks dot com

    we will try to locate your serial number information and send it to you. Once you have the serial number information, you can download a new copy of Fetch from our website, enter the serial number info, and you'll be all set.


    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #


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