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I cannot get Fetch to connect to my new host, but cPanel File Manager works perfectly!! (2 posts)

  • Started 1 year ago by philip
  • Latest reply 1 year ago from Jim Matthews
  • philip Member

    Hi. I'm using Fetch5.7.4 under MacOS Yosemite (10.10.5)

    I recently changed my hosting company, and using Fetch to connect to my account fails with the following Transcript:
    Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.10.5 (14F27) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-5U8Q-RFNA T
    Connecting to port 21 (Mac OS X firewall is allowing connections) (01/06/2016 21:08)
    Connected to port 21 (01/06/2016 21:08)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 80 allowed.
    220-Local time is now 22:08. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    500 This security scheme is not implemented
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 This security scheme is not implemented
    331 User OK. Password required
    530 Login authentication failed
    An FTP connection to “” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login authentication failed”)

    However, I can (1) connect using cPanel's File Manager [although that only lets me upload files, not folders]; (2) I can connect to a different account on that same host without trouble via the same copy of Fetch!

    Help, please................

    Posted 1 year ago #

  • Jim Matthews Administrator


    The FTP server is saying that you are entering the wrong username or password (or both). As the error message suggested, you should contact the new hosting company to get the correct FTP login information for that account. CPanel uses different authentication information, so it's entirely possible to have the right information for cPanel and the wrong information for FTP.


    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #


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