Fetch Softworks

I can't connect to any FTP (25 posts)

• Started 14 years ago by Van
• Latest reply 5 years ago from Jim Matthews

• Van Member

  I've been using Fetch for 4 years now and never gotten this message. "could not be opened because the connection was refused"

  Please help

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Van,

  Do you have this problem with just one server, or all servers?

  If you have this problem with just one server, the likely explanation is that the server is experiencing problems. You should contact the people or company who run the server, and tell them you cannot connect using FTP and ask them to check for problems with it.

  Please let us know if you have additional questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Van Member

  This is happening with every address I try to connect to

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Van,

  In that case, I would recommend you try turning off and then back on all your network equipment. These are the steps we recommend you follow to do that:

  * Shut down your Mac.
  * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
  * Unplug your cable/DSL modem.
  * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
  * Then plug the router or wireless base station back in, and wait another minute for it to start up.
  * Finally, start your Mac.

  Then try connecting again and see if the problem is fixed.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Van Member

  Im on a company computer right now, is there any way to avoid shutting everyone down. If not I can always to it after hours...

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Well, you can at the very least try restarting your Mac and see if that helps, that won't affect anyone else.

  But the problem is most likely somewhere on the network; perhaps your company has set up a firewall that is blocking FTP connections? (Or, have you turned you have your Mac's firewall on recently?)

  If you're at your company, you may want to talk to your information technology department or person and ask for their help looking into the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Van Member

  I've restarted my machine a couple time already. sadly our IT guy is worthless, dont know why hes here. The only reason why im talking to you guys is because, if its a problem on our end then we have to call someone in... yea... so I was just wondering if it was something with my Fetch

  Thank You for your help

  Edited 14 years ago #

• Scott McGuire Administrator

  Hi Van,

  I don't think it's likely to be something with your Fetch or settings. But if you want to send us a transcript of an attempt to connect to our FTP site, we'll take a look and see if we have any other suggestions.

  Please do the following:

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to our FTP server; connect with the following information:
  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jen Member

  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (8/30/12 2:27 PM)
  An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (8/30/12 2:27 PM)
  An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the connection was refused. (Contact the server administrator for more information.)

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Jen,

  That server is responding for me, so it looks like a problem with your Internet connection or perhaps security software. Do you have Little Snitch, or other Internet security software, installed?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Justin Member

  I am having the same issue, had no problems yesterday, today I can't connect to any FTPs, including ftp.fetchsoftworks.com.

  Transcript:
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (5/29/14 11:18:59 AM)

  Error:
  An FTP connection to "ftp.fetchsoftworks.com" could not be opened because the connection timed out. There might be a problem with your network, or the server might not be responding.

  No security software installed, connection to internet working properly.

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  It sounds like there is a problem with your Internet connection, which is affecting FTP connections but not general web browsing. Could you try the following?

  1) Choose "Utilities" from the Go menu in the Finder
  2) Open Terminal
  3) Type:

  ftp ftp.fetchsoftworks.com

  and type Return

  What do you see?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Justin Member

  Thanks for the quick reply. This is what I get from Terminal:

  ftp ftp.fetchsoftworks.com
  Return

  ftp: Can't connect to `216.92.46.39': Operation timed out
  ftp: Can't connect to `ftp.fetchsoftworks.com'
  ftp> ftp ftp.fetchsoftworks.com

  Terminal doesn't seem like it's being super helpful...

  Edited 9 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for trying that. The results indicate that this isn't a problem with Fetch, it's a problem with either your system or your Internet connection. I would recommend restarting your Mac and whatever device connects you to the Internet (e.g. cable modem, wireless gateway). If that does not work I would contact your Internet service provider.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Justin Member

  Great, thank you for the help Jim!

  Posted 9 years ago #

• c Member

  same issue. my guess is that it's our company network/proxy settings? any ideas?

  Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.10.4 (14E46) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-FF8D-VE2D T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (7/8/15 1:03:09 PM)

  Posted 8 years ago #

• Jim Matthews Administrator

  That does seem like an issue with your network or proxy/firewall settings. It could be that outbound FTP connections are blocked as a matter of policy.

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• Kat Member

  Hi, same problem here.

  I tried terminal and it says

  Connected to test.fetchsoftworks.com.
  220 test.fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  Name (ftp.fetchsoftworks.com:katharinabuchholz):

  so it seems I am fine on that end. Or should I restart everything? I registered my account with godaddy.

  Posted 8 years ago #

• Jim Matthews Administrator

  Yes, it might help to restart your Mac and cable modem. If that doesn't fix the problem I would contact your ISP.

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• TJ Member

  My mac computers are old and I'm using Fetch 4.0.3 and it has worked fine for years... no problems, I normally only use it for one address to send in pages of our newspaper to our printer, and I normally go to recent connection under file to connect, it will not connect, gives me ERROR -1, I've tried making a new connection but nothing works so far, got any ideas?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  After you dismiss that error could you choose "Fetch Transcript" from the Window menu and post the contents? I'll see if that information helps me figure out what is going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• TJ Member

  After contacting the person whose server I was trying to connect to we found out that the server was actually down, sorry for the trip unless they had originally told me it was working

  Posted 7 years ago #

• TJ Member

  After contacting the person whose server I was trying to connect to we found out that the server was actually down, sorry for the trip unless they had originally told me it was working

  Posted 7 years ago #

• Brittany Member

  This is what i receive.

  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (9/28/18, 12:29 PM)
  Connected to 216.92.46.39 port 21 (9/28/18, 12:29 PM)
  220 test.fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #1 of 2 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PORT 192,168,21,75,227,115
  200 PORT command successful.
  LIST -al
  150 Opening ASCII mode data connection for /bin/ls.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
  -rw-r--r-- 1 ftpuser ftpusers 12399353 Dec 3 2017 Fetch_5.7.7.dmg
  -rw-r--r-- 1 ftpuser ftpusers 4509982 Nov 27 2016 Fetch_Help.pdf
  drwxr-xr-x 3 ftpuser ftpusers 9 Jan 10 2012 example
  drwx-wx-wx 2 ftpuser ftpusers 101 Sep 25 06:01 incoming
  226 Listing completed.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Brittany,

  What problem are you having?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #