Fetch Softworks

Image not loading on Webpage (4 posts)

• Started 13 years ago by Mariella
• Latest reply 13 years ago from Scott McGuire

• Mariella Member

  I have recently replaced on of the videos on our webpage, and have also replaced the still image.
  The video is working fine but the image is only coming up as a grey box.
  I've tried using different images, but nothing seems to be working.

  Any help would be appreciated.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please tell us the address (URL) of the page with the problem?

  We'll take a look and try to advise about the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Mariella Member

  The webpage is: http://www.screencraft.com.au/

  The showreel page is where the image isn't working.
  If I delete the image and re-upload in fetch it will load for about 2 seconds and then go back to grey.

  Thanks!

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  So the problem is that when you click on showreel, you expect to see an image above where it says "play" and "pause" instead of a black rectangle?

  Unfortunately, it's pretty much impossible for us to help debug problems with Flash-based websites, because we cannot look at or examine the code like we can with HTML-based websites. (And even if we could, we aren't Flash experts.) So I can only give general advice.

  One common cause of this sort of problem is that the Flash code is looking for an image with one name, and your image has another name. You should double-check to make sure that the website's code is looking for a file with the name of the file you are uploading. If the name appears to be correct, double-check to make sure that there is not a space at the beginning or end of the filename of the image file (since spaces are invisible, they can be easy to miss).

  Another common problem is that the code is looking for the image in a certain folder, but you have put the image in a different folder, so it cannot find the file even if the name is correct.

  I hope that one of these pieces of advice helps. If not, I'm afraid my next suggestion is that you consult a forum for Flash-based web designers; because my guess here is that the problem is not with Fetch, but with the Flash code, or a mismatch between what the Flash code is looking for and where you have placed or what you have named the image file.

  If you have questions about the above, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #