Fetch Softworks

Images won't upload "because a file was not found" (10 posts)

• Started 5 years ago by Chris
• Latest reply 5 years ago from Erika

• Chris Member

  Fetch connects to my server as it should, will transfer text files properly, but if I try to upload an image file or a folder with an image in it, I get the message, "Fetch could not put "(image name here)" because a file was not found."

  I am not having any other problems, just the image upload. How can I fix it??

  I should add that I've tried to upload jpg, png, and PDFs and they all get the same error message.

  Edited 5 years ago #

• Jim Matthews Administrator

  Hi,

  Have you tried quitting Fetch and/or restarting your Mac?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Chris Member

  Yes, I tried that initially and it didn't help but for some reason, later on, I was able to upload the images. I have had this problem in the past, so wanted to see if there's a bug or fix other than a constant restart.

  Posted 5 years ago #

• Jim Matthews Administrator

  I am not sure what causes this problem, and at this point I unfortunately don't have a better recommendation than restarting. I'll keep investigating.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• KarenG Member

  I am having this same problem.

  Posted 5 years ago #

• Chris Member

  The only real solution I've found is to quit Fetch and then restart it. Happens intermittently now. Frustrating, but IDK what else to do.

  Posted 5 years ago #

• KarenG Member

  Thanks Chris. I hope they'll get this fixed.

  Posted 5 years ago #

• Michael Member

  @Chris, Had the same problem, tried your suggestion to quite Fetch and restart and I no longer got the error. Frustrating.

  Posted 5 years ago #

• Robyn Member

  HI
  I am having the same issue constantly - the application has become very glitchy and I am considering looking for an alternative. I am having to try multiple times to upload files, and restarting the program almost every time I need to upload (several times a day)

  Posted 5 years ago #

• Erika Member

  I am also having this issue - it was occasional but now all all the time. Mac 10.14. I upload all day.

  Posted 5 years ago #