Fetch Softworks

input/output error (4 posts)

• Started 15 years ago by fsovrin
• Latest reply 15 years ago from Scott McGuire

• fsovrin Member

  Fetch could not create the folder.....could not make directories: Input/output error' what does this mean.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  That error can result from several different things.

  It may mean that you are trying to create folder in place on the server that you do not have permission to create folders.

  Or, some servers do not allow certain characters, such as spaces, commas, or hyphens in folder names - if your folder names have any of those in them, you should try removing them.

  Or finally, it may mean that you are out of space ("quota") in your account on the server.

  If you send us a transcript we may be able to tell you which case you're running into.

  To do this:

  * Quit Fetch.
  * Open Fetch and connect to your server.
  * Try to create a folder or upload your folder.
  * After you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• fsovrin Member

  This is what came up:

  MACB ENABLE
  500 Syntax error, command unrecognized.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PASV
  227 Entering Passive Mode (66,244,251,180,245,53)
  Making data connection to 66.244.251.180 port 62773
  LIST -al
  150 Data connection accepted from 24.82.96.212:49419; transfer starting.
  drwxr-x--- 2 ftpuser web 512 Jan 5 09:09 cgi-bin
  drwxr-x--- 3 ftpuser web 512 Jan 5 09:09 www
  226 Listing completed.
  CWD thegymonbowen
  550 No such directory.
  MKD thegymonbowen
  550 Could not make directories: Input/output error
  ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
  PWD
  257 "/" is cwd.
  PASV
  227 Entering Passive Mode (66,244,251,180,207,165)
  Making data connection to 66.244.251.180 port 53157
  LIST -al
  150 Data connection accepted from 24.82.96.212:49420; transfer starting.
  drwxr-x--- 2 ftpuser web 512 Jan 5 09:09 cgi-bin
  drwxr-x--- 3 ftpuser web 512 Jan 5 09:09 www
  226 Listing completed.
  Update check skipped at 01/05/2008 07:56 PM (next check after 01/13/2008 10:11 PM)

  Any help would be great. Thanks.

  Originally posted by ScottMcGuire:

  Hi,

  That error can result from several different things.

  It may mean that you are trying to create folder in place on the server that you do not have permission to create folders.

  Or, some servers do not allow certain characters, such as spaces, commas, or hyphens in folder names - if your folder names have any of those in them, you should try removing them.

  Or finally, it may mean that you are out of space ("quota") in your account on the server.

  If you send us a transcript we may be able to tell you which case you're running into.

  To do this:

  * Quit Fetch.
  * Open Fetch and connect to your server.
  * Try to create a folder or upload your folder.
  * After you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript. Are you trying to upload files and folders that make up your website?

  If so, I believe you should open the "www" on the server first, and then upload your files. To do this, double-click on the "www" folder in the Fetch file listing, and then use the Fetch Put command (or drag the files to the Fetch window).

  Some servers do not allow you to put files and folders outside of the "www" folder, and it could be that's why you're getting the error.

  If you are not uploading files and folders for your website, then you probably do not want to put them in the server's "www" folder - in that case, you should contact your hosting provider (the folks who run the server you're trying to upload to) to find out if getting an error when you try to upload them outside of the www folder is expected.

  Please let us know if this helps, or if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #