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Installed El Capitan on Mac, Fetch Shortcuts Disapeared (15 posts)

  • Started 1 year ago by Martin
  • Latest reply 1 year ago from Jim Matthews
  • Martin Member

    I installed El Capitan on my Mac, and now my Fetch shortcuts are gone. (I also had to put in my serial # again, but that was not a problem.)

    I do have Time Machine, so I can go get the shortcuts if I know where to look and where to put them. Any help on this please, is very appreciated!

    Thank you.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Upgrading should not cause you to lose your shortcuts. They are stored in a file named com.fetchsoftworks.Fetch.Shortcuts.plist. That file is stored in the Preferences folder inside your Library folder. To open that folder, choose "Go to Folder…" from the Go menu in the Finder and enter

    ~/Library/Preferences

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    There is no such file anywhere. I looked all over the back-ups, everywhere.

    Posted 1 year ago #

  • Jim Matthews Administrator

    That is very strange. Are there any files with Fetch in the name at all? I'd expect to see com.fetchsoftworks.Fetch.plist and com.fetchsoftworks.Fetch.Shortcuts.plist.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    The only file with "Fetch" is the application itself. I even entered a new shortcut into Fetch and saved it, then went to look for this file you pointed out.... and nothing.

    I do get oddly named files like this when I do a search for Fetch, these come up:
    DEDE9E8D-ABF9-4077-BBCF-7C5B4E4E961B.olk15MsgSource
    6F5CDC7C-5875-44C5-9349-DFF547BA3599.olk15MsgSource
    E10425E2-DE9F-4148-B6C6-262B3E69911B.olk15MsgSource

    They have a similar time marked on them that I was using Fetch.

    Best,
    Martin

    Posted 1 year ago #

  • Jim Matthews Administrator

    Are you sure you are looking in ~/Library/Preferences?

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    Yeah, definitely. (Those files I listed were just from a search of the hard drive, when I searched for Fetch.)
    In the /Library/Preferences folder there are a bunch of com. files but none have fetch in the title. I have even put new shortcuts in Fetch this weekend, and I still don't see that file showing up anywhere.

    I've looked in both the Library open on the HD, and in the system folder/library.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Just to be clear, ~/Library/Preferences and /Library/Preferences are different folders. You should see the Fetch files in the first one.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    Ohhhh. I did not. I'll try that this evening after work.

    Thank you.

    Posted 1 year ago #

  • Martin Member

    OK, I see the new file created. But how do I get it from a time-machine backup? And what do I do with the file then?

    Posted 1 year ago #

  • Jim Matthews Administrator

    To get the file from a Time Machine backup, open the ~/Library/Preferences folder and then invoke Time Machine and navigate to a backup. Then find the file, select it, and click Restore.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    Cool, thanks!! Sorry I misunderstood your directions. This worked to get the Host & User names, but not the passwords. Does that require the old keychain be restored? (Remember I upgraded my system software.)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Yes, the passwords are stored in the keychain. Keychain files are saved in ~/Library/Keychains.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Martin Member

    It worked! Problem solved and I learned something new as well.

    Thank you Jim!

    Martin

    Posted 1 year ago #

  • Jim Matthews Administrator

    Glad to hear it! You're very welcome, and hopefully your experience will help others as well.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

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