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just updated: direct links not working / pass. error (2 posts)

  • Started 8 years ago by HereAnEar
  • Latest reply 8 years ago from Scott McGuire
  • HereAnEar Member

    My knowledge with Fetch is limited and I am just coming off from upgrading from an older version.
    I'm simply using Fetch to access my server's space to exchange files for clients.

    Before, it was quite simple: I compress files using Stuffit, upload, then provide the link to the client which was instantly downloadable.

    Now I have two new issues:

    1. Every time I log in, I get the following message (which is new to me): "If you do not disconnect your password will be sent over the network in the clear." [Ignore} {Disconnect] Why is this? am I not logging in securely and if so, how?

    2. I also upgraded my Compression app. (Stuffit). I only say that because it may be a factor with the file appendix and all, but my links including my domain name/file name.sit used to be accessible to clients just by clicking the links. Now, when I do an upload and create the link, the links lead to a "page not available" kind of page. The only thing new on my part, is that the new Stuffit saved the files as SITX files opposed to the previous SIT files. Would this prevent the download or is it more like a setting thing in my Fetch?

    Thanks!

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Answering question 1, are you connecting to your servers using FTP? If so, then yes, you are not connecting securely.

    FTP was not designed as a secure way of communicating, and so it sends your password and data to the server unencrypted. This is normal for FTP. There are newer, more secure ways of communicating with file servers, called SFTP and FTP with TLS/SSL (aka FTPS), but not all servers support them. You should contact the company who runs your server to see if they support connecting to the server with SFTP or FTP with SSL, and if so, choose the appropriate option from the "Connect using" menu in the Fetch connection dialog (assuming you are using Fetch 5 or later). In the meantime, you can turn off the "in the clear" warning by unchecking the "Warn before sending password insecurely" checkbox in the Security Preferences pane of Fetch.

    In regards to question 2, my best guess is that it sounds like the link you are creating is not correctly referencing the file - so you get a page not found error, because the file isn't in the place the link is telling the server to find it. This error would not result from a Fetch setting. When you are creating the links, are you being sure to use ".sitx" instead of ".sit" in filenames in the links, since the files are now named with ".sitx" at the end?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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