Keep getting an error message when I try to connect

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This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.

guest Registered Member

I keep getting "error on password: login incorrect" when I try to connect. I've checked with my ISP (Earthlink) to no avail (they say I have everything correct). I've tried re-keying in everything but nothing works. Any ideas on why this is happening?

Posted 19 years ago #
Jim Matthews Administrator

Could you choose "Fetch Transcript" from the Window menu and post the contents after you get that error?

Thanks,

Jim Matthews
Fetch Softworks

Posted 19 years ago #
MarthaG Member

This is the transcript:
Fetch 4.0.3 System 0x910 Expires 08/07/2004 TR
Connecting to ftp-www.earthlink.net port 21 (7/25/04 1:14:18 PM)
220 FTP-WWW server ready
USER dlyoungblood
331 Password required for dlyoungblood.
PASS
530 Login incorrect.

Posted 19 years ago #
Jim Matthews Administrator

The Earthlink server is saying that you're entering the wrong password for the dlyoungblood account. I would show that transcript to Earthlink tech support; they may have a problem with their servers, or the user id or password might not be what you've been lead to believe.

Thanks,

Jim Matthews
Fetch Softworks

Posted 19 years ago #
guest Registered Member

Thanks for your help, Jim! Went back to Earthlink but this time used the online FAQ pages and found out the folks I had talked to previously gave me the wrong information. So much for using Earthlink's live help. Next time I have a problem with Fetch, think I'll start here first. Thanks again!

Posted 19 years ago #

This topic has been closed.