Fetch Softworks

Key chain only keeping last contact where it used to keep 6 or7 and displayed them. How can I make t (8 posts)

• Started 13 years ago by Steve Garman
• Latest reply 13 years ago from Scott McGuire

• Steve Garman Member

  Key chain only keeping last contact where it used to keep 6 or7 recent contacts and displayed them when I clicked on it. How can I make that happen again? Mac OSX 10.39 (can't upgrade but it was working fine and now it's not).
  Thanks

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Steve,

  The keychain is the part of Mac OS X that Fetch uses to store passwords so they can be filled out automatically for you; it does not show a list of contacts. So I'm not clear that is actually what you are experiencing problems with - could you please describe what you're experiencing problem with in a little more detail?

  And which version of Fetch are you using?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Steve Garman Member

  Hi Scott, When you open Fetch you get a new connection window. At the top to the right there is a clock symbol and a heart symbol. As recently as a few months ago, when I opened Fetch 5.31, I would touch the clock sysmbol with my mouse and a window would open that showed about 6 or 7 of the most recent connections. It was very handy because the one I needed was in the list that showed and all I had to do was touch that particular address line and it would autofill the boxes, then I just hit connect and I was in.

  Now for some reason, when I open a new window and touch the clock icon, it opens a box that only shows one line which is my very last connection and another line that says clear all events. It used to offer me the last 6 or 7 connections and I could just touch any line I wanted to get that connection to autofill.

  I just don't understand why I used to get 6 or 7 showing and now suddenly it only offers one. The fact that it offers ro "clear all events" indicates that it thinks it had more than just one also.

  I've looked for a preference setting or some setting to get it to show more, but it sounds like you're saying it isn't a Fetch problem anyway so maybe I need to be looking at a keychain preferences somewhere?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Steve,

  No, what I was saying was that I didn't think you really meant the keychain when you said keychain. And indeed, you are talking about the recent connections, which is a Fetch feature, totally unrelated to the keychain. So no, you don't need to be looking at the keychain preferences.

  Let's try the following and see if it helps.

  * Quit Fetch.
  * Click the desktop background to select the Finder.
  * In the Finder, go to the "Go" menu, and choose "Home"
  * Open the Library folder
  * Open the Preferences folder
  * Find the com.fetchsoftworks.Fetch.plist and Fetch Prefs files, and move them to the Desktop. (You may not have a Fetch Prefs file, and that's okay.)
  * Open Fetch.
  * Connect to a server.
  * Connect to a different server.
  * Open the New Connection window and look at the recent connections pop-up (the clock icon). Do you see both recent connections listed?

  Let me know how it goes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Steve Garman Member

  I just now upgraded to 553 (Great just saw that 5.6 is out) here on the message board. Wonder if I can get that as well since I just upgraded 10 minutes ago to 553.

  At any rate it's still the same, only the very last connect shows up in the "recent connections" or the little clock face to the right.

  Steve

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Thanks for purchasing the upgrade. While your upgrade to Fetch 5.5.3 does qualify you to get Fetch 5.6 for free, I'm sorry to say that Fetch 5.6 requires Mac OS X 10.4 or later - Fetch 5.5.3 is the last version of Fetch that works on Mac OS X 10.3.9.

  But if you upgrade to a newer version of Mac OS X, you can then upgrade to Fetch 5.6 for free. (I realize you said you weren't going to upgrade your version of Mac OS X now, I'm just looking ahead.)

  And regarding the recent connection problem, did you try the steps I listed above, and are still experiencing the problem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Steve Garman Member

  Yes Scott, I followed the steps you oputlined but only one shortcust is ever kept--the last one.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Steve,

  Could you please email your com.fetchsoftworks.Fetch.plist file to us, so we can take a look at it?

  Here's what to do:

  * Quit Fetch.
  * Click the desktop background to select the Finder.
  * In the Finder, go to the "Go" menu, and choose "Home"
  * Open the Library folder
  * Open the Preferences folder
  * Find the com.fetchsoftworks.Fetch.plist file.

  Attach it to an email to bugs@fetchsoftworks.com .

  We'll take a look and see if can give us any clues about what might be going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #