Fetch Softworks

Large uploads keep recycling and dont resume properly (11 posts)

• Started 11 years ago by Jon
• Latest reply 11 years ago from Jim Matthews

• Jon Member

  Hi there,

  I have been working with this issue for far too long. (years that is) and have not found any good solutions. I have tried numerous ftp clients and preferences, bought a new router and modem, restarted my system numerous times, took the router out of the loop and no luck.

  The problem:
  I am trying to upload video footage (average 700-1500mb) files to a photo stock agency ftp site. I start the upload and it trudges along for a couple hundred megabytes then it stops. I try to resume and sometimes it starts up where it left off, but sometimes it restarts it, or mid upload it will stop and start the upload again. So by the time it drops the connection, it may be a smaller file than I started with. After a few days of starting and stopping I end up nowhere.

  I have read a few other help topics on this scenario and tried all of the restarts and resetting techniques. I would assume the server I am sending it to is set up for large files since they receive many video files, and I am using cable internet via Comcast.

  Any help would be great.
  thanks
  Jon

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Jon,

  The next time you try one of these big uploads with Fetch, and it fails, could you choose "Fetch Transcript" from the Window menu and post the contents? I will see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jon Member

  Thanks for the reply Jim.

  Here is the transcript. One thing I noticed on the site I am uploading to is they are an active ftp process, so I turned off the passive ftp check box before trying this one. This was an interesting one as well. I actually had a successful file upload, then tried the second one. By the time the second one was finished, the original file was back to a 70 mb file as opposed to the 'finished' size of 500mb.
  thanks for the help
  jon

  [transcript deleted -- JM]

  Edited 11 years ago #

• Jim Matthews Administrator

  Thanks for posting that transcript. There are a few obvious problems. One is that your transfers always stall before being completed. Another is that when Fetch tries to resume a stalled transfer, the server usually doesn't let it (it says: "550 Can't check for file existence"), which forces Fetch to start over from the beginning. Finally, when a transfer stalls, the partial file is sometimes left under a strange name (e.g. ".pureftpd-upload.4ffb451b.15.6a02.6de672cd").

  The first thing I'd suggest is changing Fetch's stall timeout. It could be that these stalls aren't really transfer failures, and that the transfer would resume on its own if Fetch was more patient. So I would recommend taking these steps:

  1) Quit Fetch
  2) Choose Utilities from the Go menu in the Finder
  3) Type the following:

  defaults write com.fetchsoftworks.Fetch StallTimeout -int 600

  and then Return
  4) Try another big upload

  This will tell Fetch to wait 10 minutes (rather than 30 seconds) before considering a transfer stalled. Please let me know if that helps.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jon Member

  Thanks Jim.
  Is there a step missing in your suggestion? Where do I type that. I assume I need to open a specific app in the Utilities folder.

  thanks.
  Jon

  Posted 11 years ago #

• Jim Matthews Administrator

  I apologize, step 2 should be:

  2) Choose Utilities from the Go menu in the Finder and open the Terminal application

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jon Member

  Thanks Jim. I will try that out now and upload a new file.
  Jon

  Posted 11 years ago #

• Jon Member

  Alright, In terminal it had my username$, then I pasted in your line and hit return then quit out of it. Nothing really happened, though not sure if anything was supposed to happen. I have just started up another large file upload and will keep you posted.

  best,
  Jon

  Posted 11 years ago #

• Jon Member

  That seemed to do the trick, thanks for all the help! Will be great to have useful upload time now.
  Jon

  Posted 11 years ago #

• Jon Member

  Oh, and if this is a searchable message board item, could you delete the transcript I posted?
  thanks!
  Jon

  Posted 11 years ago #

• Jim Matthews Administrator

  Glad I could help!

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #