Fetch Softworks

Licenses Request (20 posts)

• Started 14 years ago by josiah Russell
• Latest reply 14 years ago from Scott McGuire

• josiah Russell Member

  Incline Marine Auxiliary 503 c nonprofit marine search and rescue on Lake Tahoe for the Washoe County Sheriff's Office. Have applied several times for license and you have not responded.........

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi Josiah,

  Please check your junk email folder; sometimes our approval emails are incorrectly labeled as spam.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Rev J.M. Biddlecombe Member

  This is a request for a free licensing for our charitable organization / non-profit. [501(3)c]
  Eagles Glide International Ministries, Tulsa OK
  http://eaglesglide.com or http://bethshalomtulsa.org

  With thanks
  Rev. J.M. Biddlecombe

  Edited 14 years ago #

• Scott McGuire Administrator

  Hi Rev. Biddlecombe,

  To apply for a free license, please use our free license application form, which you can find here:

  http://fetchsoftworks.com/fetch/free

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jim Member

  I too applied for a free copy of fetch for Western Kentucky University... received approval and no email ever arrived.

  And no, it is not being spamed out.

  thanks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jim,

  We have re-checked our application process and emails are being sent out; I am not sure what happened to yours.

  Please send us an email containing your name and the email address you used when applying to:

  bugs at fetchsoftworks dot com

  and we'll look into this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jim Member

  Still no email (should I take this personally)?

  Jim Bye
  jim.bye@wku.edu
  Western Kentucky University
  Photojournalism Lab Manager
  Mountain Workshop Coordinator
  1906 College Heights Blvd. 11070
  Bowling Green, KY 42101-1070
  Office: 270.745.8927

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jim,

  I sent you an email Thursday June 25 afternoon at 3:23 PM (Eastern), in reply to the email you sent us yesterday. I was waiting for 24 hours before following up with you to see if you had received it.

  The subject line was "Re: Fetch license." It was sent from a different email address, and a completely different email system, than the first attempt, so I am surprised that it also went awry. I assume it is also not in your spam filter?

  (It sounds like your email system takes exception to our emails. Perhaps we should take it personally. :-) )

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Scott McGuire Administrator

  Hi Jim,

  Is there a non-Western Kentucky University email address at which we can try to reach you? If so, let us know - either here or by emailing it to bugs at fetchsoftworks dot com - and we'll try sending the license information there instead.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jim Member

  Never showed. Weird. Spam filter is turned off too.

  Try jimbye@yahoo.com

  Thanks

  Posted 14 years ago #

• Jim Member

  Got it.
  thanks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jim,

  Glad to hear you got it at last! Thanks for letting us know.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Jim Member

  Oddly, the confirmation email came through fine.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Jim,

  Well, the confirmation emails come from yet a third email system... glad to hear it arrived, though!

  Still not sure why the first two emails had trouble reaching you; we don't think there's a problem, as we've only had the few reports of problems mentioned here, so nearly all emails are going through successfully, but we'll keep an ear out for other reports similar to yours.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Andrew Member

  Hi Scott,

  I'm writing from Second Street Gallery, a 501(c)3 non-profit contemporary art space in Charlottesville, VA. We recently had our website redesigned in Flash format, and I've applied to Fetch in order to get a copy of your FTP program to continue making updates on the site. I haven't received a confirmation e-mail as of yet. Could you look into this?

  Thanks,
  Andrew

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Andrew,

  It looks like we did send a confirmation email to you yesterday (Nov 17) afternoon.

  Could you please check your spam or junk mailbox and see if there is a reply from us in it? (It would have come from an address at fetchsoftworks.com.)

  To clarify, we would have sent the address to the email address you used for the application, not your personal email address, so check the junk or spam mailbox for the email address you entered into the application.

  If you find a reply, could you please forward it to us at bugs@fetchsoftworks.com so we can figure out why it was regarded as spam?

  If you can't find a reply, let me know and we'll try to get it to you another way.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Andrew Member

  Hi Scott,

  Looks like it ended up in the junk folder, as you expected. I've forwarded the e-mail back to the "bugs" address for your reference. Thanks very much for the service. Looking forward to working with Fetch!

  - Andrew

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Andrew,

  Great, you're welcome.

  And thanks for the forward. (I have a followup question about it, which I sent via email.)

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Kris Member

  I have never bought anything online in my life and I don't want to start now.

  Is there a street address where I could send a check to purchase Fetch?
  Please reply to the e-mail above.

  Thanks

  Kris

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Kris,

  You can fill out our check order form here:

  http://fetchsoftworks.com/fetch/buy/check

  (It just asks for your address information and how many copies of Fetch you want - it does not ask for any financial information.)

  And then mail your check to the address listed at the bottom of the form. The check must be drawn on a U.S. bank. Once we receive your check, your serial number will be emailed and mailed to you.

  Please let us know if you have any further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #