Fetch Softworks

Login authentication failed (6 posts)

• Started 9 years ago by PJ
• Latest reply 9 years ago from Pierre

• PJ Member

  I have never had a problem logging in. All my information is saved to favorites. Last week I could sign in this week I can not. It says "server rejected password" check with administrator (thats me) all is fine and entered correctly.

  This has to be a company problem and not me. I have tried a different wifi system and it still didn't help.

  I have tried what the trouble shooting list says and what message boards suggest with no HELP!!

  I have the current version of Fetch

  HELP! I have a website to keep current!

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for contacting us. The way it works is that Fetch sends the password you enter to the server, and the server decides whether it's correct. For some reason your server is now saying that the password you've entered isn't correct.

  As the message says, you should check with the people who administer the server (i.e. at the web hosting company that hosts your website) to get the correct hostname, username and password to access your account.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• PJ Member

  Well that's weird. Thanks I will try it but as far as I know all my sign in information with my host has not changed.

  Posted 9 years ago #

• Pierre Member

  Regarding the login authentification failed, I have the same problem, except for the fact that I try to connect to my ftp server AND my clients ftp server and it still won't connect, giving me the same password rejection problem. tried it on a different Mac with a older OS version, and it still does not connect. So, in this case, would it be that both have login failures for the same and where in the chain would the problem be.
  Thank you

  Posted 9 years ago #

• Jim Matthews Administrator

  I would check or reset the passwords on the servers. It's the servers that are saying that the passwords you are providing are incorrect.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Pierre Member

  Thank you, I will search that way.

  Posted 9 years ago #