Fetch Softworks

"Login incorrect" after 5.3 upgrade (2 posts)

• Started 15 years ago by johnbenn
• Latest reply 15 years ago from Scott McGuire

• johnbenn Member

  Upgraded to 5.3 from 4.0.3. Now when I try to connect I get a "Login incorrect" message.
  Thanks,John

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi John,

  The first thing to try is to restart your Macintosh, and see if that fixes the problem. (We have had reports from a few users that they've had problems after updating to 5.3 that are fixed by a restart.)

  If that does not fix the problem, we'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Try to connect to your server.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #