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lost copy of Fetch (4 posts)

  • Started 8 years ago by Aryeh Swisa
  • Latest reply 8 years ago from Scott McGuire
  • Aryeh Swisa Member

    I lost my copy of Fetch when my computer crash. I downloaded fetch 6.5 and try to activate with my old Serial name and number but it didn't accept it. How do I get a copy of Fetch online using the serial no. of the my lost Fetch copy?

    Posted 8 years ago #

  • Jim Matthews Administrator

    What does your Fetch serial number start with (e.g. FETCH55, FETCH5X)? That will tell me which version of Fetch you should download.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • Aryeh Swisa Member

    Hi Jim,

    The serial number starts FETCH5X001

    Aryeh Swisa

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Aryeh,

    Thanks for the information.

    The likely source of your problem is that your current Fetch license is only valid for older versions of Fetch up to Fetch 5.3.1; but if you went to our website, you probably downloaded our current version, Fetch 5.6, which is a paid upgrade for you.

    You have two options. First, you can download and continue to use Fetch 5.3.1 at no charge, and your existing serial number will work with it. You can download it again using this link:

    http://fetchsoftworks.com/fetch/download/Fetch_5.3.1.dmg

    Or you can upgrade to the newest version, Fetch 5.6, for $10, using our upgrade page:

    http://fetchsoftworks.com/fetch/upgrade

    You can learn what's new in Fetch 5.6 by visiting http://fetchsoftworks.com/fetch/update/info/fetch-5.6

    Please let us know if you have further questions or problems.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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