Fetch Softworks

mac empy files downloaded (7 posts)

• Started 16 years ago by supersub
• Latest reply 16 years ago from supersub

• supersub Member

  Hi,
  I am on OS 10.4.9, Fetch 5.2. I have been trying to use either drag and drop or get to download and every time I get an empty fold with the name of the file I'm trying to download. I've tried taking the firewall down, but even that didn't work. They only way I can download is to view then select all and copy. This works, but I don't get column heading....
  Any ideas? Thanks,todd

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Todd,

  We'd like some more information to help diagnose the problem.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try downloading a single file.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• supersub Member

  Originally posted by ScottMcGuire:

  Hi Todd,

  We'd like some more information to help diagnose the problem.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try downloading a single file.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Hi Scott,

  Thanks much, below is the transcript.

  take care,
  todd

  Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 04/13/2007 T
  Connecting to uccmvsb.ucop.edu port 21 (Mac OS X firewall is on) (5/4/07 8:35:01 AM)
  Connected to 128.48.96.64 port 21 (5/4/07 8:35:01 AM)
  220-FTPD1 IBM FTP CS V1R7 at uc30-vipa.ucop.edu, 08:31:53 on 2007-05-04.
  220 Connection will close if idle for more than 5 minutes.
  USER FTPUSRUP
  331 Send password please.
  PASS
  230 FTPUSRUP is logged on. Working directory is "FTPUSRUP.".
  SYST
  215 MVS is the operating system of this server. FTP Server is running on z/OS.
  PWD
  257 "'FTPUSRUP.'" is working directory.
  MACB ENABLE
  500 unknown command MACB
  PWD
  257 "'FTPUSRUP.'" is working directory.
  Retrieved 231 items from file list cache, stored 05/04/2007 08:34 AM
  CWD GET.UNITS770.W1APR07
  250 "FTPUSRUP.GET.UNITS770.W1APR07." is the working directory name prefix.
  PWD
  257 "'FTPUSRUP.GET.UNITS770.W1APR07.'" is working directory.
  TYPE A
  200 Representation type is Ascii NonPrint
  PASV
  227 Entering Passive Mode (128,48,96,64,246,195)
  Making data connection to 128.48.96.64 port 63171
  NLST
  125 List started OK
  250 List completed successfully.
  CWD 'FTPUSRUP.'
  250 "FTPUSRUP." is the working directory name prefix.

  Posted 16 years ago #

• Jim Matthews Administrator

  Hi Todd,

  I would try checking "Treat mystery items as files" in the Miscellaneous section of Preferences. Does that fix the problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• supersub Member

  The data is all there, that did it. Thanks so much. Any ideas on how to get the column headings? I'm told from other folks who use these files that they are there, but not on what I downloaded.

  thanks,
  todd

  Posted 16 years ago #

• Jim Matthews Administrator

  Fetch asks the server for the whole file, so I don't know why you'd be missing part of it. I would ask the people who are seeing the column heading how they are downloading the file (e.g. whether they are using FTP), and whether they are downloading the same file you are.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• supersub Member

  Makes sense. Thanks much for all your help.
  todd

  Originally posted by JimMatthews:

  Fetch asks the server for the whole file, so I don't know why you'd be missing part of it. I would ask the people who are seeing the column heading how they are downloading the file (e.g. whether they are using FTP), and whether they are downloading the same file you are.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #