Fetch Softworks

Mac OS error (15 posts)

• Started 5 years ago by errrrrrror
• Latest reply 4 years ago from Jim Matthews

• errrrrrror Member

  I downloaded Fetch this afternoon and I got the error message which was macOs error -982
  My MacBook Pro is Sierra 10.12.6 and Fetch is 5.7.6 version. I restarted my Mac and fetch but it still shows that error message. Furthermore, I reinstalled my MacOS but it still shows that message..... I wasted my time... please do something for me.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Could you contact me at http://fetchsoftworks.com/fetch/feedback ? I would be interested to look at your Fetch.log file.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Didier Goron Member

  I have the same problem but my error on Mac is -25293
  How can I fix it?

  Thanks

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  That is an error from the macOS keychain. Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * In the Finder, choose Utilities from the Go menu
  * Open the Disk Utility application
  * Select the startup disk in the list on the left
  * Click the "First Aid" button, and then the Run button
  * Once it's done, try Fetch again.

  Let me know if you're still having problems after doing this.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Didier Goron Member

  Thanks for this quick answer.
  I did it and now everything works perfectly!!!

  Again, thank you.

  Didier

  Posted 5 years ago #

• Erik Stenbakken Member

  I am getting Mac OS error -2147409622
  I tried the disk first aid thing… no luck. Still getting error.
  I CAN enter everything manually every time (which is nuts with a secure password)… but would love to be able to keychain the password.

  Pretty sure this IS keychain thing, as I can save a setting without the password, and it works (though it will not save the port number no matter what). Ran the disk first aid several times.

  Ideas?

  Erik

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi Erik,

  What version of OS X are you running? And what port number are you trying to save?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• MetroEco Member

  My error on Mac is also 25293

  5 months ago you advised someone to do the following. For me, this did not enable Fetch to open.

  * Quit Fetch, if it's running.
  * In the Finder, choose Utilities from the Go menu
  * Open the Disk Utility application
  * Select the startup disk in the list on the left
  * Click the "First Aid" button, and then the Run button
  * Once it's done, try Fetch again.

  Another fix possible? Thanks.

  Posted 4 years ago #

• Erik Stenbakken Member

  Just saw this. Not sure why I didn't see it 2 months ago. Anyhow, I updated to 10.13.5 and it saves the password now. That may have been it for me.

  Erik

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi MetroEco,

  What version of macOS are you running? Do you have the iCloud keychain feature enabled (if you go to the iCloud panel in System Preferences, is the Keychain entry checked)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Tony Member

  I have spent the last 4 hours trying to get Fetch to work, and I keep getting error 25293. I did the first suggestion of disc utility, first aid on the file twice, and still get the same problem. Then I went into iCloud preferences and now can't even get that to open. Keychain wasn't checked, so I checked it, but then it became unchecked. This iCloud thing drives me nuts. Now I can't even get in there, even with my password. I am running Sierra 10.12.6 and Fetch Version 5.4.7. My saved shortcut to Fetch Softworks works fine, but nothing else. I even re-installed Fetch, and trashed the previous one. Thanks for anything you can do.

  With best regards,
  Tony

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  The other suggestion I would make is to open Keychain Access (found in the Utilities folder) and lock and unlock your login keychain.

  If that does not work I would contact Apple (by phone, or make a Genius Bar appointment if there's a nearby Apple Store).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Tony Member

  Hi Jim,
  IT WORKED!!!!!!!!! Thank you so much. I'm a happy camper.
  With best regards,
  Tony

  Posted 4 years ago #

• lollo Member

  I am having the same problem suddenly. Tried uninstalling Fetch, unlocking the keychain, and running the disk utility. But still getting Mac OS error -25293. I can't edit my shortcuts and I can't access them either.

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi lollo,

  My only other suggestion would be to try unchecking and checking Keychain in the iCloud System Preferences pane. If that doesn't help I would contact Apple.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #