Fetch Softworks

macOS High Sierra (10.13 ) issues (5 posts)

• Started 6 years ago by Jack
• Latest reply 5 years ago from Jim Matthews

• Jack Member

  I am having issues with Fetch (5.7.6) on the latest macOS. I cant get into the preferences I just get an error.

  Posted 6 years ago #

• John Member

  I'm also having issues with Fetch after upgrading to High Sierra on a 2010 Mac Pro.

  I was initially running 5.7, but tried upgrading to 5.7.6 and am still having the same issues.

  If I connect to any of my saved shortcuts I get "This shortcut can't be used because and error occurred (Mac OS error -25292)

  Any ideas how to fix?

  Thanks

  Posted 6 years ago #

• Jack Member

  Update: I have since restarted and this issue seem to be resolved!

  Posted 6 years ago #

• Jack Member

  Update: I have since restarted and this issue seem to be resolved!

  Posted 6 years ago #

• John Hyldgaard Member

  All of a sudden I get an error code no matter which shortcut I try to open. Error code: Mac OS error -25293. I have used Fetch 5.7.7 several times today, but then ...

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  This error is caused by a permission problem in macOS's keychain software. There are a couple things that might help resolve the problem:

  1) Open Keychain Access (you can find it in the Utilities folder inside the Applications folder)
  2) Select the "login" keychain
  3) Lock the login keychain
  4) Unlock the login keychain (you will be prompted for your Mac's system password)

  If that does not work, try opening the Disk Utility program (also found in the Utilities folder) and run the First Aid command on the startup disk.

  Let me know if neither of these steps helps.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #