Fetch Softworks

Manually identifying a partially downloaded file? (6 posts)

• Started 11 years ago by Maria
• Latest reply 11 years ago from Jim Matthews

• Maria Member

  I've been downloading very large files over Fetch. The downloads frequently take days on end, so I have made liberal use of the "resume download" feature.

  Due to the size of the downloads I have been saving the files on an external hard drive. However, I have discovered to my frustration that if the hard drive is disconnected and reconnected (even to the same port and within seconds), Fetch can no longer identify the path to the file, and I can't resume the download by means fair or foul.

  Is there any way to manually tell Fetch "here, this is the file you were downloading"?

  Thanks,
  Maria

  Posted 11 years ago #

• Jim Matthews Administrator

  If you open a partially downloaded file (e.g. by double-clicking it in the Finder), that should tell Fetch to resume the download. However, it is possible that if the hard drive has been disconnected and reconnected, Fetch might not be able to resume the download (Fetch needs to match the file with information about the download, and may not be able to do that).

  Please let me know if this fixes the problem, or if we should work on improving this feature.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Maria Member

  Hi Jim, and thanks for the prompt reply. The file in question is a tar.gz file, and when I double-click it, it starts unzipping, but Fetch remains unresponsive.

  Posted 11 years ago #

• Jim Matthews Administrator

  Hmm. A partially downloaded file should have a Fetch icon, and double-clicking it should pass it to Fetch (rather than unzipping it).

  What happens if you drop the partially downloaded file on the Fetch application icon, or choose "Open…" from the File menu in Fetch and choose it?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Maria Member

  There is no Fetch icon on the files (I have never seen that on any of my files), and dragging/dropping results in "this action could not be completed because an error occurred". In the open menu, the files are all greyed out, so I can't select them for opening.

  Posted 11 years ago #

• Jim Matthews Administrator

  Thanks for letting me know about the icon; that feature seems to have broken on newer OS X releases.

  It looks like you are getting the error because the drive had been disconnected. My recommendation would be to download to the internal drive, and then move the file to the external drive once the download is complete. That means you have to have space on the internal drive, but should let you resume downloads.

  I will see about improving this feature so it works even after a drive disconnect/reconnect.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #