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missing files using Fetch (4 posts)

  • Started 3 years ago by Fran Harris
  • Latest reply 2 years ago from Jim Matthews
  • Fran Harris Member

    Please contact me. My daughter who attends Dartmouth and I have been trying to reach you regarding an upload via Fetch . She checked and rechecked the upload but the professor said the folder was empty.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    I sent an email reply on December 9, and just sent a couple more. Please check your spam folder in case the messages were flagged as spam.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Emily Roberts Member

    Hello, I am recently having issues with downloading FCS files from your server space. My desktop downloads the files, which contain FCS files, as binary data. However, for some reason my MBP is now downloading my files as Text files and I can no longer open them in Flowjo software to analyze them. Could you please help me figure out the issue with setting on my Fetch? I have checked the current settings and it is suppose to automatically detect file format.
    Many thanks,
    Emily

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    To fix this I would:

    1) Connect to the server
    2) Select one of the files that is erroneously being downloaded as text
    3) Click the Get Info button
    4) Open the Transfer Options section of the window
    5) Set the "Get files like this as:" menu to Binary

    Does that fix the problem?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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