Fetch Softworks

Net DB error 8 (6 posts)

• Started 13 years ago by Lisa Pollard
• Latest reply 13 years ago from Scott McGuire

• Lisa Pollard Member

  I have a network of Macs and on one particular Mac I cannot connect to the domain and get this error.

  The Firewall is off, the network is fine.
  Mac OS 10.5.8 - just upgraded in case that was the problem. 1.83 GHz Intel Core Duo.
  BSD Device Name: en0
  FTP Passive Mode: yes

  As I said, all the other macs on the same network can connect, so the problem lies with this Mac.

  Any help would be massively appreciated.
  cheers
  Lisa
  --

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  A "Net DB Error 8" means that Fetch cannot find a server with the hostname you are entering. You should double-check to make absolutely sure you are entering the same information for the hostname as on the other Macs.

  If you still have problems after checking that, try connecting to our server using the following information, and see if you can connect successfully to it on the problem Mac:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Let us know how it goes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Lisa Pollard Member

  Hi Scott,
  Thanks for your reply.

  I think the problem is that my FTP port 21 is being blocked on this mac. When I do a port scan to my host (and yes, the name is correct) I can't see the port.

  Strange though because the Firewall isn't on...

  I am digging deeper and will post my findings here.

  cheers
  Lisa

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  Okay, thanks for the update. My thoughts are that you should check and make sure that whatever network hardware the Mac is hooked up to isn't blocking port 21; or make sure you don't have some other sort of network software installed on the Mac that might be interfering.

  Please let us know how it goes, or if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Lisa Pollard Member

  Well we sorted it, but not really sure why.

  In the Network Utilities we had done a Port Scan to our host on port 21 and could see that we had no link to it.
  We then did a look-up to our host and got their IP number. We put the IP number in the Port Scan and hey presto! It all suddenly works.
  Could have been a DNS issue, but we can't really work out why it happened.

  Thanks, Scott for your help and I hope this may help someone else sometime.

  cheers
  Lisa

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  Thanks for the update and information!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #