Fetch Softworks

New Connect. Hostname/Password rejected (5 posts)

• Started 17 years ago by chrisdat
• Latest reply 17 years ago from chrisdat

• chrisdat Member

  Hi, I can contact my site at catalog.com no problem using my hostname dattilofamily.com, username and password outside of Fetch. Catalog.com says to try catalog.com for my hostname and than my username and password. All combinations with ftp do not work. Catalog.com is a huge host - I'm hoping someone can tell me what I'm doing wrong.

  Posted 17 years ago #

• Jim Matthews Administrator

  According to their website you should enter:

  Hostname: www.dattilofamily.com
  Username: your web site username
  Password: your web site password

  Does that work? If not, could you choose "Fetch Transcript" from the Winodw menu and post the contents?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• chrisdat Member

  Here is my Fetch Transcript - like I mentioned everything works fine outside of Fetch, but I always get login incorrect.

  Fetch 5.0.4 (5A785) running on Mac OS X 10.4.2 (8C46) English
  StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
  Expires 10/25/2005 T
  Connecting to www.dattilofamily.com port 21 (10/11/05 4:34:01 PM)
  Connected to 209.217.33.208 port 21 (10/11/05 4:34:01 PM)
  220 ProFTPD 1.2.10 Server (ProFTPD) [209.217.33.208]
  USER dattil36
  331 Password required for dattil36.
  PASS
  530 Login incorrect.
  Update check skipped at 10/11/2005 04:34 PM (next check after 10/16/2005 02:50 PM)

  Thanks for helping me with this.

  Posted 17 years ago #

• Jim Matthews Administrator

  The server is saying that you're entering the wrong password for the dattil36 account. You will need to take this up with catalog.com, since it is their server that is blocking your access.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• chrisdat Member

  Thanks, they finally realized they had two passwords set for me, they reset it and I'm in. No problems directly logging in, just when I used FTP. Thanks for your help.

  Posted 17 years ago #