Fetch Softworks

New to fetch - attempting to connect (5 posts)

• Started 16 years ago by Shalet Abraham
• Latest reply 16 years ago from Scott McGuire

• Shalet Abraham Member

  Hi there! I am new to all of this - we currently have a website but I would like to update it using software on my computer. Right now the fetch dog just runs and runs and does not connect.
  Here is the ping:
  Ping has started ...

  PING bendaec.com (64.202.163.182): 56 data bytes
  64 bytes from 64.202.163.182: icmp_seq=0 ttl=42 time=85.841 ms
  64 bytes from 64.202.163.182: icmp_seq=1 ttl=42 time=83.250 ms
  64 bytes from 64.202.163.182: icmp_seq=2 ttl=42 time=83.326 ms
  64 bytes from 64.202.163.182: icmp_seq=3 ttl=42 time=84.316 ms
  64 bytes from 64.202.163.182: icmp_seq=4 ttl=42 time=85.431 ms
  64 bytes from 64.202.163.182: icmp_seq=5 ttl=42 time=84.877 ms
  64 bytes from 64.202.163.182: icmp_seq=6 ttl=42 time=86.237 ms
  64 bytes from 64.202.163.182: icmp_seq=7 ttl=42 time=84.436 ms
  64 bytes from 64.202.163.182: icmp_seq=8 ttl=42 time=84.440 ms
  64 bytes from 64.202.163.182: icmp_seq=9 ttl=42 time=83.861 ms

  --- bendaec.com ping statistics ---
  10 packets transmitted, 10 packets received, 0% packet loss
  round-trip min/avg/max/stddev = 83.250/84.602/86.237/0.955 ms

  And here is the trace route:
  Traceroute has started ...

  traceroute to bendaec.com (64.202.163.182), 64 hops max, 40 byte packets
  1 10.0.1.1 (10.0.1.1) 112.507 ms 1.430 ms 3.659 ms
  2 bc1681.bendcable.com (216.228.168.1) 16.679 ms 10.867 ms 19.920 ms
  3 216.228.160.67 (216.228.160.67) 19.007 ms 9.153 ms 12.027 ms
  4 66.62.56.5 (66.62.56.5) 20.514 ms 22.572 ms 22.373 ms
  5 slc1-core-01.360.net (66.62.5.1) 38.309 ms 38.574 ms 37.116 ms
  6 pdx1-core-01.360.net (66.62.3.10) 38.293 ms 39.884 ms 100.679 ms
  7 pdx1-edge-01.360.net (66.62.4.195) 38.879 ms 38.139 ms 37.936 ms
  8 pos10-3.peera-sttlwa.ip.grouptelecom.net (66.59.190.41) 43.570 ms 41.495 ms 41.759 ms
  9 * * *
  10 so-3-2-0.mpr3.sjc2.us.above.net (64.125.28.182) 64.931 ms 65.396 ms 63.799 ms
  11 so-0-0-0.mpr2.sjc2.us.above.net (64.125.27.246) 64.660 ms 75.471 ms 63.460 ms
  12 so-6-0-0.mpr1.lax9.us.above.net (64.125.27.206) 73.252 ms 71.843 ms 72.342 ms
  13 so-4-0-0.mpr1.phx2.us.above.net (64.125.27.198) 75.130 ms 76.335 ms 76.010 ms
  14 64.124.113.58.godaddy.com (64.124.113.58) 75.903 ms 77.232 ms 76.481 ms
  15 ip-64-202-161-53.secureserver.net (64.202.161.53) 86.624 ms 82.972 ms 83.934 ms
  16 ip-64-202-160-1.secureserver.net (64.202.160.1) 84.746 ms 95.991 ms 83.537 ms
  17 * * ip-64-202-160-1.secureserver.net (64.202.160.1) 84.407 ms !X
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  Thanks for your help!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem.

  After you try to connect and the Fetch dog runs for a while, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Shalet Abraham Member

  Originally posted by ScottMcGuire:

  Hi,

  We'd like some more information to help diagnose the problem.

  After you try to connect and the Fetch dog runs for a while, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Shalet Abraham Member

  Here you go:

  Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 01/15/2007 T
  Connecting to ftp.bendaec.com port 21 (OS X firewall is off) (12/31/06 9:32:34 PM)
  Update check started at 12/31/2006 09:33 PM
  Update check skipped at 12/31/2006 09:34 PM (next check after 01/09/2007 09:19 AM)
  Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 9:58:27 PM)
  Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 10:17:34 PM)
  Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 10:27:36 PM)
  Connecting to www.bendaec.com port 21 (OS X firewall is off) (1/1/07 7:44:42 AM)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Shalet,

  It looks like it's a problem with the server; it's refusing connections.

  You should contact the folks who run the server and provide the webspace for you, and have them look into the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #