Fetch Softworks

No Host by that name (11 posts)

• Started 17 years ago by BK
• Latest reply 17 years ago from BK

• BK Member

  When I try to create a New Connection (Fetch 4.0.3 educational) from Mac OS 10.3.9, i get "Error: There is no host by that name" message for EVERY connection I try. Rest of internet is working fine. I've just moved, so it's a new cable connection, but I cannot figure out what is up.

  Posted 17 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you see this problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• justashell Member

  I'm getting the same error message of no host by that name. I'm running OSX 10.2.8.
  I have had some internet problems but CableOne was out again today and they say everything looks fine.

  Posted 17 years ago #

• Jim Matthews Administrator

  justashell:

  Could you post the contents of the Fetch Transcript window after you see the error message? It could be that your proxy settings have been corrupted, but it could be something else, and the transcript information would help me figure it out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• justashell Member

  I'm not sure if this is what you are looking for...

  The window that appears shows nothing. It does show "Status: Connecting" but all other fields are blank and no activity occurs. The "error" message appears above it. When I click the ok on the error window, the "status" in the ftp window goes to "status not connected".

  Thanks.
  Shell

  Posted 17 years ago #

• justashell Member

  Sorry Jim---
  I think I figured out which window you are talking about. Here is the information that comes up in the Fetch Transcript window:

  Fetch 4.0.3 System 0x1028 Serial FETCHFL001-YP4D-01AB TR
  Connecting to ftp port 21 (8/16/05 09:23:57 AM)
  Connecting to ftp port 21 (8/16/05 09:24:09 AM)
  Connecting to ftp port 21 (8/16/05 09:24:13 AM)

  Sorry----I really don't know too much about computers but somehow "accidentally" came up with this information.
  Thanks.
  Shell

  Posted 17 years ago #

• justashell Member

  Hi Jim---
  I may have "solved" my problems (but probably created new ones).

  I think I solved the problem by going to the prompts at the top of my screen and opening "recent connections". When I did whatever I did, Fetch started up like it should.

  Hoping this works.

  Thanks!
  Shell

  Posted 17 years ago #

• Jim Matthews Administrator

  justashell:

  Judging from the transcript information it looks like the problem was that you were connecting to "ftp", which is not a valid hostname in most circumstances. You typically would enter a hostname that ends in ".com", ".net", ".org" or some other domain. You would get the correct hostname to enter from the company that runs the server you want to connect to, for example your web hosting company.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• BK Member

  Sorry this took so long. computer was down for a bit, but still getting same problem. here's the transcript window contents:

  Fetch 4.0.3 System 0x1039 Serial FETCHED001-MS0K-04A3 WS
  Using UNKNOWN SOCKS VERSION gateway host: t"Yàø?Ô¿, port: 36907
  Connecting to upload.comcast.net port 21 (8/20/05 4:19:40 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ô¿ port 36907 srcport 0 (name = upload.comcast.net, real_remote_addr = 0x1, port = 21)
  Using UNKNOWN SOCKS VERSION gateway host: t"Yàø?Ô¿, port: 36907
  Connecting to ftp.fetchsoftworks.com port 21 (8/20/05 4:19:50 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to t"Yàø?Ô¿ port 36907 srcport 0 (name = ftp.fetchsoftworks.com, real_remote_addr = 0x1, port = 21)

  Posted 17 years ago #

• Scott McGuire Administrator

  BK,

  Try this to solve your problem:

  * Choose Fetch > Preferences
  * Click on the Firewall tab
  * Check to make sure the Proxy type pop-up menu is set to None. If it's not, choose None and try connecting again.

  If it is already set to None, you should try deleting your Fetch Prefs file (in the Preferences folder of the Library folder of your Home folder). Don't delete the file named "Fetch Shortcuts" - that's where all your shortcuts are saved.

  Let us know if either of these works.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• BK Member

  Setting the Firewall proxy to "none" seems to have done the trick. Connects like a charm.

  Many thanks.

  Posted 17 years ago #